Knowledge Hvac & Refrigeration Ltd

Heating & Air Conditioning
Surrey BC V3T 5X8
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Heating & Air Conditioning
Knowledge Hvac & Refrigeration Ltd
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85%

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Reviews for Knowledge Hvac & Refrigeration Ltd

Average customer rating:
9.7 10 (33 reviews)

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Private User
Private User
Private User reviews Surrey, BC
10/10

Excellent Service

Surrey

I needed help to complete a home installation of a mini-split air conditioner, and was hoping to get it done on short notice with extremely hot weather being forecasted. I spoke with 5 other companies before talking to K.H.R.L. They were either booked ahead till mid-summer or unwilling to even take on the job. The technicians from Knowledge HVAC & Refrigeration were very personable and professional. They did a very thorough job pressure testing, evacuating, and topping up my the refrigerant lines in my unit, as well as providing lots of good advice. Their service was a great value, and I would not hesitate to recommend them.

Approximate cost of services:
$628.00
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Company Response

Thank you so much for your feedback. We are happy to know you were impressed with our service. We look forward to hearing from you about your yearly maintenance.

Private User
Private User
Private User reviews Toronto, ON
10/10

Surrey,bc

Toronto

Staff was very knowledgeable and made sure we were satisfied with the repairs. Fast response time.

Approximate cost of services:
$400.00
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Company Response

Thank you so much for your feedback. We are happy to know you were impressed with our service. We look forward to hearing from you about your yearly maintenance. Remember to share your experience with family and friends.

Private User
Private User
0 reviews Toronto, ON
10/10

Hot water tank

Water Filtration & Purification review in Toronto

The service was great good job and we have hot water thanks again Great job gays Aro and helper the pay was for the first visit thanks again

Approximate cost of services:
$145.00
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Company Response

Thank you for sharing your experience. We are happy that we could help. Please remember to share your experience with family and friends.

Private User
Private User
Private User reviews Vancouver, BC
10/10

Base board heater repair

Heating & Air Conditioning review in Vancouver

Fixed our baseboard heater problem for a premium. Bottom line: the job got done! 10/10

Approximate cost of services:
$245.00
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Company Response

We are happy that you were able to take the time to share your experience with us, we really appreciate the kind words.

Private User
Private User
0 reviews Surrey, BC
10/10

Above and beyond service

Surrey

The job was done with care and attention. Reasonable price. My heat pump was fixed within 2 hours.
Highly recommended.

Approximate cost of services:
$1,250.00
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Company Response

We are always grateful to know that our customers are happy with the service, knowledge and care that we provide to them and their equipment. We would like to say a big thank you and that we appreciate you taking the time to share your experience.

Private User
Private User
Private User reviews Richmond, BC
2/10

HVAC issue

Heating & Air Conditioning review in Richmond

If your machine is in need of parts and it is over 20 years old. Save your money and invest in new machine. Replacement parts are scarse for a certain brand.
Why can't technician look at different manufacturers whom produces the same parts and usage????

This is the problem with tradesmen. They don't think outside the box. I had to do my 'own research' and show them the parts from Amazon which is the technician said it's not the right one. Not even a hint which one.

Giving up without actually finding a fix. Easy money huh?No help at all. Pure frustration.

Approximate cost of services:
$0.00
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Company Response

Hello and thanks for your feedback. Let us first apologize for the misunderstanding. We have done some investigation into your complaint and have spoken to the technician for better clarification on what had taken place.

In the note on our system that was sent to you, the tech had explained that the supplier no longer has the part for that equipment and that the part was obsolete due to the age of the unit. It further states that you had sent the tech a link to amazon showing similar parts, which he had explained to you that those parts are for residential furnaces and not for rooftop units.

By this time you had told the tech you had gone ahead and hired another contractor. It was noted a few days later you had contact the tech saying that you did not hire anyone and that you wanted us to fix the problem which the tech had replied:

1. The part and wiring on your unit are different from those off amazon and that your unit needed to use the same part as the original.
2. He also stated that if we should take the part out we won’t be able to use any other switch other than what was designed for the unit.
3. Should in the event of anything happening, A SAFETY OFFICER will hold the company liable.
4. The tech can only work within the confine of the BC regulation and not anyone's opinion or suggestion.
5. Should there be a fire, no customer will take the responsibility to say, they had given the approval for the changes.

We understand your frustration and must apologize again, but there is not much we can do at this time. To further added, NO HVAC Contractors are allowed to install any parts or equipment here in BC Canada unless the parts or equipment went through the correct testing and has a CSA, UCL or other approved certification stamp.

Private User
Private User
Private User reviews Surrey, BC
10/10

Air Conditioning Service / Repair

Heating & Air Conditioning review in Surrey

A/C needed servicing (freezing pipes). This was the 3rd company I sourced (was not pleased with the last 2 companies).

Service Tech was prompt, knowledgeable and explained things logically.

Approximate cost of services:
$950.00
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Company Response

We are happy that you were able to take the time to share your experience with us, we really appreciate the kind words.

Private User
Private User
0 reviews Port Moody, BC
10/10

Excellent service!

Port Moody

I had my hot water tank replaced and furnace serviced by Knowledge HVAC and I couldn’t be happier with both the service and experience. It was very easy to schedule the appointment, the techs were on time and very fast, clean and friendly. On top of that, it was 40+ degrees and in a very small space. Im very grateful food their time and work and would highly recommend them to anyone looking for fast, professional and cost effective services. I would give them 20 stars if I could!

Approximate cost of services:
$1,500.00
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Company Response

Thank you for leaving us a wonderful review, we really appreciate the kind words and you taking the time to share your experience.

Stefanie H
Stefanie H
0 reviews Langley, BC
10/10

Friendly and Professional

Langley

Joel and his staff were punctual, friendly and honest. His prices were much lower than other quotes. And no one else would make a Monday appointment on a Saturday. All I heard was “they will call you Monday to set a time for next week”. As a mother how am I supposed to wait 4-5 days without hot water. Joel was recommended to me from someone in the hot water industry. Insiders know whose good and who is not. Trust Joel.

Approximate cost of services:
$200.00
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Company Response

Thanks Stefanie for taking the time to share your experience. We work hard to ensure our customers are happy by providing them with quality service. We here at Knowledge Hvac & Refrigeration really appreciate the kind words.

Stephen
Stephen
2 reviews Surrey, BC
10/10

Good service

Surrey

I had a furnace servicing done. Crew arrived on time and were polite. I am happy with the company

Approximate cost of services:
$200.00
Was this review helpful? Yes No
Company Response

Thank you Stephen for taking the time to share your experience. We here at Knowledge Hvac & Refrigeration really appreciate the kind words.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Knowledge Hvac & Refrigeration Ltd

For all your heating, cooling and refrigeration. Call us now. We service repair and install equipment of all brands, whether you are a commercial or residential customer.
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KNOWLEDGE HVAC & REFRIGERATION LTD is a full service Heating, Ventilation, Air Conditioning, Refrigeration and Mechanical company currently servicing Vancouver, Lower Mainland and Fraser Valley area. We are Licensed, Bonded and Insured, we offer a wide range of services to Commercial and Residential customers.

HVAC installations (residential and commercial)

Refrigeration equipment installations
Maintenance, service & repair of heating, cooling and refrigeration equipment
Electrical services
HVAC and Refrigeration equipment maintenance program
Gas fitting
At KNOWLEDGE HVAC & REFRIGERATION LTD we focus on equipment safety, rules and manufacturer specifications. We are known for Safety First, Quality Work and Timely Completion. Our Technicians are fully licensed, factory trained and extremely knowledgeable. The majority of our clients are from referrals.

What makes us different from other companies?

We are committed to our customers safety and satisfaction. We currently have Technicians with over fifteen years of experience, who are trained past student of JARTS and BCIT.

We are detailed, careful and considerate while working and double-check that every step has been taken to ensure a thorough and complete job. We take pride in our work on a daily basis. No matter what we are working on, from commercial to residential installation, repairs and servicing, no job is unimportant to us.

MISSION STATEMENT:

To ensure our clients achieve operational efficiency in every aspect of their heating, cooling and refrigeration requirements in a reliable, economic and timely manner.
To be committed to safety, quality and excellence service while attaining standards beyond the expectations of our customers.
To perform for our customers the highest level of quality services at fair and market competitive prices.
To ensure the longevity of our company through repeat and referral business achieved by customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes.
To maintain the highest levels of professionalism, integrity, honesty and fairness in our relationships with our suppliers, professional associates and customers.
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Follow us on Facebook: https://www.facebook.com/KnowledgeHvacR/

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnace, Air Condition, Heat Pump, Boilers, Hot Water Tank, Tankless Hot Water Heat, Rooftop Units, Split Air Condition, Split Heat Pump, Walk-In Freezer, Walk-In Cooler, Unit Heater, Gas Fitting, Electrical, Space Heater.
SERVICES
Electric Baseboard Heater Repair; Thermostat Install; Thermostat Repair; Install Central Air Conditioning; Repair Central Air Conditioning; Install Water Heater; Repair or Service Water Heater; Install Attic or Whole House Fan; Repair Attic or Whole House Fan; Install Swamp Cooler; Repair Swamp Cooler; Install Heat Pump; Repair Heat Pump; Install Geothermal Heating or Cooling System; Service Geothermal Heating or Cooling System; Install Window AC Unit; Service or Relocate Window AC Unit; Install Outdoor Mist Cooling System; Service Outdoor Mist Cooling System; Install Radiant Floor Heating; Repair Radiant Floor Heating; Install Radiant Panel Heating Unit; Repair Radiant Panel Heating Unit; Install Central Humidifier; Repair Central Humidifier; Install Central Air Cleaner; Repair Central Air Cleaner; Repair Refrigeration System; Install Refrigeration System; Gas Piping; Install Solar Water Heater; Repair Solar Water Heater; Install Ducts and Vents; Install Water or Fuel Tank; Remove Water Or Fuel Tank; Install Electric Baseboard or Wall Heater; Home Energy Audit; Clean Dryer Vents; Install Gas Furnace / Forced Air Heating System; Install Oil Furnace / Forced Air Heating System; Repair Gas Furnace / Forced Air Heating System; Repair Oil Furnace / Forced Air Heating System; Install Gas Boiler or Radiator; Install Oil Boiler or Radiator; Repair Gas Boiler or Radiator; Repair Oil Boiler or Radiator; Install Tankless Water Heater; Repair Tankless Water Heater; Install Electric Furnace / Forced Air Heating System; Repair Electric Furnace / Forced Air Heating System; Install Electric Boiler or Radiator; Repair Electric Boiler or Radiator;
SPECIALITIES
Heating, Cooling and Refrigeration
WEBSITE
https://www.knowledgehvacr.ca
PAYMENT METHOD
E-Transfer; Cash; Cheques; Credit Card
LICENSES
Fully Certified
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, please ask for details
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