ADT Cambridge

Alarm Systems
115 Saltsman Dr. Cambridge ON N3H 4R7
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HomeStars  >  Alarm Systems in Cambridge  >  ADT Cambridge  >  Worst customer service ever
iveflipped in Cambridge
iveflipped in Cambridge
3 reviews Cambridge, ON
0/10

Worst customer service ever

To begin with very expensive system better value for same benefits can be found in other providers. But the worst is how they handle things. I moved and did not install a system at new address. Cancelled with ADT prior to the close of the old place pre-authorized payments for duration of contract and final bill period would be before close. All should be good right..WRONG

10 months later I get a call from a collections agency. No phone call from ADT. I call them....we sent a letter. Great to the old address so useful. I asked why someone wouldn’t call. No explanation to that one.

2 of 2 people found this review helpful.
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Company Response

We are sorry to read that you have cancellation issues. In order to assist your further to find a solution to your actual concern, I invite you to contact me at mcaron@adt.ca.

Madeleine Caron,
Executive Escalations Office representative
ADT Canada Inc.