Adt Protectron - Out of Business

Formerly Protectron Security Services
Alarm Systems
Montréal QC H1P
Write a Review
Write a Review

HomeStars  >  Alarm Systems in Toronto  >  Adt Protectron - Out of Business  >  Terrible customer service
Kd in Portage la Prairie
Kd in Portage la Prairie
1 review Portage La Prairie, MB
0/10

Terrible customer service

We wanted to cancel our alarm service....and we have gotten nothing but the run around. Apparently I made a verbal contract for 60 months with a customer service rep over the phone. I hadn’t a hard time understanding the rep due to language barrier. I only received my contract via email a week ago. When I said that I didn’t agree to a 60 month contract and never received a contract when we renewed we were told “we can’t control the mail” Now they won’t allow us to get out of our contract, and refuse to send the statement of remaining balance to us, only giving us a verbal amount. They will send a statement after it’s been paid. What a joke. We didn’t even sign with ADT in the first place, they bought out the original alarm company we signed with.

Approximate cost of services:
$1,300.00
Was this review helpful?
Company Response

Good morning KD, we are sorry to read that you want cancel your services with us. In order to help you in regards of our concern I invite you to contact me directly at mcaron@adt.ca. I am one of the Executive Escalations Team member I will be to assist you further.

Madeleine Caron
Représente plaintes exécutives - Executive Escalation Representative

ADT Canada Inc.
8481 Boulevard Langelier
Montréal, QC H1P 2C3
514-324-1515 extension #1061088
Toll free : 1-800-653-9111
mcaron@adt.ca