I hired A One Roofing to fix a water leak in my laundry room. They sent someone to assess the leak, which I showed them personally and made a plan for addressing it which included flashing and cocking on the roof above. Unfortunately, the leak persisted after the work was done. I called back and another roofer came and applied a bit more cocking to other places but again no improvement on the leak. I called a third time and another roofer came, who said he had now found the real source of the leak this time but it will cost an additional $800 to fix. They didn't budge on this price and I did not agree to it so no further work has been done and the leak persists, so I will need to find another company to do the job properly.
In summary, this company charged me $400 to place flashing and cocking that did nothing to improve the leak I had hired them for. They then tried to charge me triple the original price agreed on when it was clear their work was not effective.
- Approximate cost of services:
- $400.00
- Company Response
Hi Andrew
I saw your leave review for our company in August 2019, and I immediately reply to you, not sure if you received it. Now I will talk to you again about the issues that arise between us.
Thanks you wrote the comments for us. First, you talk about was the leak in your laundry room. I gave you a quote of $400 for this service. You agreed with us then we started this work,We also completed the job.After a while, you told us that was still leaking. I went to check the laundry room and that place I fixed was good .Nothing happened in there. We founded a new leak point that is not part of the laundry room. You agreed. We also completed the work. We tell you that as long as the problem is repaired in our part, it is free of charge and has a 15-year warranty. The new leak point is not in the scope of our repairs. This is a re-charge. I tell you that the new leak point is $800. You don't agree, and the new leak point is where your home and neighbors meet. Maintenance is very difficult. This is why tell you that as long as the problem is repaired in our part, it is free of charge and has a 15-year warranty. The new leak point is not in the scope of our repairs. This is a re-charge. I tell you that the new leak point cost $800 to repaired.You don't agree, and the new leak point is where your home and neighbors meet. Maintenance is very difficult. This is why I quoted $800 for it.