We posted a service request on Homestars to have our stairs refinished and was contacted by Shah from this company. I gave him the details over the phone and was quoted a price. It took 7 days and back and forth text messages to settle on a date for the work to be completed. We finally settled on Tuesday, May 18. The Monday before I confirmed the appointment but later that afternoon Shah called back to ask to delay to Friday, May 21st as he had another job booked. I was under the impression that I was booked and though I had already re-arranged my work schedule I agreed.
On Thursday, May 20, I again texted to confirm that they were coming. Shah said they were but informed me that the railing installer would not be working over the long weekend. I asked if he planned to leave me without railings for an entire long weekend. He said Yes! I told him that that wasn't safe and he said I could try to find someone else to install the railings if I wanted. I decided to cancel the work with them all together as I had spent two weeks trying to arrange this service, have been delayed once and then they planned to leave my house in un-safe conditions for a number of days.