Rozon Enterprise

Roofing
Casselman ON K0A
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Roofing
Rozon Enterprise
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89%

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Reviews by rating (past 12 months)

Reviews for Rozon Enterprise

Average customer rating:
9.1 10 (22 reviews)

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Maggie in Mirabel
Maggie in Mirabel
0 reviews Clarence Rockland, ON
10/10

Roofing

I chose Rozon Enterprise to replace the roof on my home based on their fair and timely quote. It wasn't until after I began dealing with Mathieu and his team that I realized just what a great decision it had been to go with Rozon Enterprise! I especially appreciated the open and easy communication throughout the project. I was kept abreast of the work as it was happening, and any questions that I had were answered quickly and clearly. I am grateful for the peace of mind granted to me by knowing my family has a good, strong roof over our heads! I highly recommend Rozon Enterprise!

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Carole Campeau
Carole Campeau
0 reviews Casselman, ON
10/10

Roofing

August 2020 : Professional, efficient, considerate and honors their commitments! Work done within 1 month of contracting. I definitely recommend Rozon Enterprise for your roofing needs. THANK YOU Rozon Enterprise!

1 of 1 people found this review helpful.
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Company Response

Thank you for the great review Carole. You pointed out some of our strongest traits. We're happy you recommend us!

Adam in Simcoe
Adam in Simcoe
0 reviews Simcoe, ON
10/10

New Roof

They were wonderful people to work with, did a great job on the roof at a very reasonable price, cleaned up afterwards, and managed minor timing issues exceedingly well. At all times we felt like we were being taken care of by friends who really cared.

1 of 1 people found this review helpful.
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Scott in Ottawa
Scott in Ottawa
0 reviews Limoges, ON
10/10

Roofing Repair

Did the work ahead of schedule, working with me to ensure I got what I needed for the right value. If there was an issue, professionally worked to solve it quickly.

1 of 1 people found this review helpful.
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Company Response

Thank you for the review! We do our best to make sure every one of our client's needs are satisfied. We're glad you were given the opportunity to experience our awesome customer service!

Sam
Sam
1 review Cornwall, ON
10/10

House roofing

I called Rozon Enterprise to renovate my roofing and they did a great job. I highly recommend them because they are the best, They are professionals and work on time. The are approachable and understanding. They work to your satisfaction

1 of 1 people found this review helpful.
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Company Response

Thanks for the review and recommendation Sam! Your words are very kind and flattering. We aim to be the best with our transparency and customer support!

Private User
Private User
Private User reviews Toronto, ON
10/10

New roof.

Our roof was recently re-shingled by Rozon Enterprise. Very professional company. Mathieu was very pleasant to deal with and very informative re. the products, etc. The work started on time. The crew worked steadily and efficiently (in spite of the very hot weather). Cleanup was fine. Very happy with the end results. Looks great. Highly recommend this firm.

Jean and Bob G

1 of 1 people found this review helpful.
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Company Response

Thank you for the review! Our sales are transparent and our installers are excellent, there's (almost) nothing that can stop us from delivering what we promised. We're glad you're happy with the end result!

Lise in Milton
Lise in Milton
0 reviews Alfred, ON
10/10

Had my roof done

I just had my roof done by Rozon Enterprise.I have nothing but praise. The crew were very professional and pleasant to talk to. The job was started and finished on schedule. When they left you would not have guessed that my roof has just been done. The went around the house at least 3 times to make sure that all the debris was picked up. Mathieu was very pleasant to deal with. Information for the estimate was provided in a timely manner. The prices and products were competitive. It was the initial service that, for me, put them over the above the competition. I would not hesitate to refer them to anyone

1 of 1 people found this review helpful.
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Company Response

Thank you for the review Lise! Our sales staff and installers are all on the same page, make sure the client is happy and satisfied. We're glad you feel confident in recommending us!

Eric in Ottawa
Eric in Ottawa
0 reviews Ottawa, ON
1/10

Garage repair

Rozon did a repair over my garage on April 24, 2020. The house was later put up for sale but independent house inspector flag the roof work as a risk for future owners as it exposes them to water damage. THe flashing was inappropriately finished. Nails can be seen on the surface (not under shingles). Flashing is warped and raised with no weatherproofing allowing ice/snow to get under. Rozon deny any wrong doing and blame the house inspector for damaging flashing and adding nails on the roof.

0 of 1 people found this review helpful.
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Toby Le colie in Casselman
Toby Le colie in Casselman
0 reviews Casselman, ON
9/10

Roof

We are more than happy with the work that Rozon Enterprise provided us. They started and finished right on time (even in the cold of winter), were happy to answer any and all questions we had and there were no hidden fees.

1 of 1 people found this review helpful.
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Company Response

Thanks for the review Toby! There is very little weather that can stop us from roofing. Our transparency is obvious, our results are impeccable. We're happy you've had the opportunity to experience our client services!

Nicolas in Prescott
Nicolas in Prescott
1 review Ottawa, ON
0/10

No accountability, no service

DO NOT USE ROZON!

We had our roof redone by Rozon in October 2019. We were initially pleased, despite a few hiccups that seemed minor at the time (hard to reach Mathieu, no-show for the scheduled installation date without contact until we called them, delivery of our material on the neighbour's roof...). The price was good, and once the contract was signed, the job got done within 2 weeks.

Then, we had a leak in the master bedroom in February. The ice shield installation was not done correctly. While we were not happy about it, things happen, no problem, let's get this all fixed up.
That's when things went south quick. Rozon did fix the roof part of the issue, but they never took care of all the damage inside. Worse, they starting completely ignoring us soon after. At first, Mathieu kept pushing back the date to have someone look at it. No problem, we were in the middle of Covid, we understand, we can be patient. We even provided quotes to him from a contractor that we had come in ourselves (since Mathieu was too busy to have someone, anyone come assess the repairs). Still, he needed more time to see if he could get a better price from one of his contacts.

And then... nothing. Complete silence. No answer to any of our phone calls, text messages, email or written letters. One of his colleagues for whom we had a phone number even pretended to no longer be working there when we managed to get him on the phone.

6 months later, we're stuck having to take Rozon to court for the cost of repairs incurred. Not a crazy amount, but there's no way we should have to pay for it. At least we have everything well documented, so we're confident the court will easily rule in our favor.

On top of this I have a new roof that looks no better than the 15 year old roof it replaced, there are nails starting to pop off, the attic vents are not caulked on the outside and I'm forgetting some...

Long story short: if the installation goes well, his customers seem happy. But as soon as things don't go perfectly, ROZON WILL NOT COME THROUGH. Do yourself a favor, look up the few negative reviews you can find (here on HomeStars, Google, suspension of his accreditation on BBB). There's a clear pattern. Don't take chances with your new roof. DO. NOT. USE. ROZON.

Mathieu, if you read this, you still have our contact details, feel free to call us to finally resolve this.

0 of 1 people found this review helpful.
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Company Response

Thank you for the review Nicolas! We thrive on customer service and we're happy you recognize it. The experience was just as pleasant on our side as great clients are what make our jobs well worth it!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rozon Enterprise

Rozon Enterprise has built its reputation on the motto “Quality workmanship carried out with pride and honesty! ” Based in Casselman, Ontario since 2009 and founded by Mathieu Rozon, Rozon Enterprise has served and satisfied many clients locally and widespread across Eastern Ontario with their products and services. The dream ...
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