(I hope this is the right company - I dealt with the Scarborough rep of Orkin Canada). A little while back I started hearing scratching and burrowing noises coming from my upper attic(I have a backsplit). Initially I had no luck using a 'snap trap' so I called Orkin(who I have dealt with some time back). As it happened, I did catch a rat in the snap trap just after I called but decided to have the rep. come anyway in case he/she saw evidence of an infestation.
The man came last Wednesday(Oct. 7'th) afternoon. He did an inspection of both the house and attic and determined no evidence of any other mice present in either the attic or in the house. Based upon that, I just paid for the service call and that ended it. For those who think that the pest control people will 'take them to the cleaners' and charge for services they don't need, that wasn't the case with this man. He also inspected the yard for possible entry points and gave a couple f suggestions. I was pleased with the service.