Water Depot Inc.

Water Filtration & Purification
Barrie ON L4N 8W8
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Reviews for Water Depot Inc.

Average customer rating:
9.3 10 (91 reviews)

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Dave WG in Brampton
Dave WG in Brampton
30 reviews Brampton, ON
10/10

Water Softener Supply & Install

My 15 year old Kenmore water softener malfunctioned. I tried to call Sears but of course all I got was voicemail which was full - no wonder they went under as it has been impossible to contact them for service for several years. Next I checked Homestars listings for names and saw that Water Depot Bolton was reasonably close to me. Sent an email and had a response and a service appointment within hours. Service personnel (Stan) showed up on time as promised and quickly diagnosed the problem which I had already suspected. Since repair was not a wise decision I asked for a quote on a new install - I had anticipated this result so had researched products and prices on the internet. Water Depot's product was as good as any and better than most. Stan's price was competitive with other units of similar quality and much better than one of the big multi-national water softener suppliers whose product was not rated any better. Several days later Stan showed up and removed my old unit and installed the new unit all within an hour or two. Nice neat install and I was back up and running and Stan disposed of my old very heavy unit.
Follow Up - several weeks after the install I observed that the regeneration process seemed a little frequent so emailed Water Depot Bolton. Got an immediate response and an appointment for a service person to check it in a couple of days. Issue turned out to just be an adjustment due to our unusually low water usage and our recent frequent vacation travel. Very prompt service and no charge. Great organization to deal with and super prompt on returning emails. I also now plan to get my salt from Bolton as I really like their product.

Approximate cost of services:
$2,100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Very detailed report of your experience. I very much appreciate your insight. The goal is to make sure you know that you received the right solution for your water. If it means we need to come out to make a couple of adjustments to match your lifestyle then it will be done. With the Water Depot Refineosoft you have quality water with built in efficiencies. Thank you very much for trusting us for your solution. We will see you in the store soon.

The Water Depot Inc.
https://www.waterdepot.com/

machzchris
machzchris
1 review , ON
10/10

Put in a new water softner in basement

Water issues please don't hesitate to call around like I did , met Evan from Water Depot from Bolton. Very professional and out front what we needed and the service was Excellent and Stan the installer knows his stuff and explained the unit , very professional, and finally water back to what its suppose to be. Thank you Evan and Stan for your great service.

Approximate cost of services:
$2,599.00
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Company Response

You are very welcome. Your water required something a little more substantial than a typical softener so that is where the Water Depot Platinum comes into play. High hardness and noticeable iron is where this softener shines. I'm glad you are happy with the softener and the service you received. That is our goal every time.
Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

Joo
Joo
1 review Loretto, ON
10/10

Water filter and softner upgrade

Water filters and softner upgrade at my new home. Mark was very thorough and knowledgeable. Everything went well as we planned. Thank you Mark and your team.

Approximate cost of services:
$4,000.00
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Company Response

Hi Joo,
Thank you for your kind words, I'm very glad that your happy with the system and the rest of our team. We aim to please our customers.
We look forward to serving you in the future.
Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

wayne1974ca
wayne1974ca
1 review Orangeville, ON
10/10

Water softener, purification system

We just moved to a new area in mono and needed a water softener I called around and speak with friends who recommend water depot.
The sales man Mark, came to my house he was very professional very friendly answer all my questions and concerns.
The system was installed right away I'm very happy with the system and overall with the whole experience big thanks to the installers father and son team.

Approximate cost of services:
$2,700.00
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Company Response

Hi Wayne,
Welcome to the area! Were happy that your enjoying your system and that the installation went well! Our installers love hearing kind words from our customers, As they really do take pride in their work.
We look forward to serving you in the future,
Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

Dwayne
Dwayne
1 review Mount Forest, ON
10/10

water softener, reverse osmosis and UV system

Terrific visit to assess our needs and the installation crew was on time and very professional. Everything was explained completely and there was a follow-up a week later to be sure everything was doing as promised. Water Depot Orangeville was a great company to work with.

Approximate cost of services:
$5,000.00
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Company Response

Hi Dwayne,
Very glad that your happy with the system we installed and happy with the service. It was a pleasure working with you, your wife and your amazing Irish wolf hounds!!
Looking forward to serving you in the future.
Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

jerryb63
jerryb63
1 review Orangeville, ON
10/10

water softener

Had a water softener installed for my father in law and my place and service was outstanding. Mark was knowledgeable and answered all my questions. Extremely happy with the purchase and whole experience.

Approximate cost of services:
$2,200.00
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Company Response

Hi Jerry,
Thanks for the great comments. Very glad you and your father and law are happy with your systems. Looking forward to serving you in the future.

The Water Depot Inc.
https://www.waterdepot.com/

jeffgraca82
jeffgraca82
1 review Orangeville, ON
10/10

Water softener

Moved to orangeville from toronto had no idea what a water softner was mark explained why we needed one here in orangeville,what a big difference in my water
Happy wife happy life bryan came in did the job fantastic tx guys!!!

Approximate cost of services:
$1,400.00
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Company Response

Hi Jeff,
Glad to here that your both enjoying the softener. They really do make a huge difference here in town. We would also like to thank you for the kind words about our installers, if anyone knows good work it would be you from working for Mike Holmes on his television show for years, you certainly would know the difference.

The Water Depot Inc.
https://www.waterdepot.com/

Stan in Toronto
Stan in Toronto
11 reviews Markham, ON
10/10

RO System

This review is long overdue.

Back in 2015, while living in a rental unit, we asked Glenn to come over for a quote for a RO system. Glenn came over at night when it was convenient for us. He tested the tap water, showed us the results, and provided a quote shortly after. His price is very reasonable. We were ready to proceed but our property management, due to their rental policy, disallowed such modification to our water line. We thanked Glenn for his time.

Fast forward to 2016. We bought a house. April 2016, we asked Glenn to come over for a quote for a RO system. He came over at a convenient time for us. Once again, he tested the tap water, showed us the results, and provided a quote shortly after. His price is very reasonable.

RO System was installed in May 2016. Glenn and his installer came over on time. The installation was very clean and organized. They cleaned up after themselves. System has been running very good.

Fast forward to Oct 2017. I need to have a few filters replaced.
I contacted Glenn for a quote for these filters. Price is very reasonable. His store closes at 7pm. With my work hour and a baby, there is no way I could make it to the store before 7pm. It would have the be the weekend...But Glenn informed me that he can swing by my house to drop off the filters at night. When he arrived, even though he doesn't have to, he double checked the RO system and make sure everything is in working condition. He also gave me a few advises on how to replace the filters so I would not damage the system by accident.

Glenn went beyond my expectations to quote/install/service my RO system. I highly recommend him to anyone who is looking for a water system.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you Stan. You are a valued customer of ours.

The Water Depot Inc.
https://www.waterdepot.com/

Steve
Steve
2 reviews Caledon, ON
10/10

Ozonator and Water Softener

Our experience with Evan and the crew at Water Depot was a great one! Very professional.
From the very beginning Evan personally came by to test our water and show us the options available to us to help us get the best possible water treatment solution that worked within our budget.

The team at Water Depot were very prompt to organize an installation date, remove the old equipment and installed our new system.

We couldn't be happier, now we can't wait to wash our clothes, dishes and all else with our new water treatment system.

Approximate cost of services:
$5,000.00
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Company Response

This is great news. I like hearing that your water is what you expected. You have the Water Depot Platinum and Ironblaster with ozone. There is no better duo for treating tough water like yours. Let me know if you have any further questions or water treatment needs.
Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

Ann m.
Ann m.
2 reviews Orangeville, ON
10/10

Water softener

We got a new water softener came on time the two guys were really nice and very courteous and every thing is working great

Approximate cost of services:
$1,600.00
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Company Response

Hi Ann,
We're glad your enjoying your new water softener and we're happy the install went fine. We look forward to serving you in the future.
Thank you!
The Water Depot Inc.
https://www.waterdepot.com/

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Water Depot Inc.

Visit your local Water Depot store. We specialize in water treatment equipment. Everything a home owner could need from Water Softeners, Reverse Osmosis Systems, Iron Filtration, Ultra-Violet Systems, Replacement Filters, Housings and more. With over 36 locations throughout Ontario, we offer a wide range of products to improve water quality, ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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