We had written a whole story about all that went on during our FOUR-month en-suite and closet renovation, but it would be a very big read…Coles notes version:
1. Absolutely no schedule and no intentions to keep you in the loop. I literally had to stay home as much as possible IN CASE they may show up today… Communication was just not there except, when money was needed.
2. We were not priority at all, sometimes waiting days to get anything done, and when showing up, some of the SUBCONTRACTORS would work 10am – 2pm basically
3. Yes, I said SUBCONTRACTORS, as most of the work was done Jamie (great guy and consistent worker), ALs’ brother, or by AL’s’ nephew (young guy running a tile company) who has a great deal to learn about business, but it should not be at the expense of clients. Awful experiences from ruined finishes from rush installs that no attempts to clear up would fix (we were told that it was not ALs problem, it was the subcontractors who I repeatedly said I did not want back) to improper installations to installing damaged products to no English-speaking staff except the owner!!
4. They were always so polite and friendly and let you ramble your concerns but did nothing about them:
1. Why did we paint the shower ceiling with flat paint? Heard but ignored
2. Will that chip in the glass be a weakness later? Heard but ignored
3. Do we have a warranty on the glass with Keval or the glass company? And Who are they? Heard but ignored
4. Can we now get the “silent” bathroom fan replaced as promised, since it is no where near silent? Heard but ignored.
5. Can I get prices on the extras? Every time we did something (not often) no pricing, and no summary as I asked. Heard but ignored.
They allowed so much to happen with the tile company that it discouraged them, and they were walking off the job in in October because they would not be able to make us happy. By then it is two months doing a simple bathroom update (my plumber and my electrician) where they just had to close a door, open a new one, remove old shower wall to allow glass wall only and remove one wall in the adjoining room for a walk-in closet room. Pretty simple.
I purchased all fixtures, doors (clearly never installed barn doors before! We now lock our bedroom door to take a shower!!), tiles, etc. They really were just installing. How this all went so badly is beyond us, but it is more than apparent now since I did not do my checks in the beginning, that using a referred company is not always good. I have found no website, no social media, Contract is very vague and has NO address or emails, just Keval Contracting and ALs cell number. For a company to have zero web presence currently, it says a great deal about them, and I can say honestly, were they not referred, I would have never taken a second look.
We are now in March. February AL was to call me back about the outstanding issues…never did. Surprise, surprise. I am pretty fed up by now, as I listen to my plane in the bathroom take off and land every day, watch the caulking already away from the walls, the ceiling starts to stain from flat paint in the high moisture shower... We never felt like they wanted the job as both them and the tile company bragged of their bigger jobs, so we were just a filler. Believe me, it was more than apparent.
1. Hidden drain multiple installs attempted.
2. Stones are covered in glazing but patchy, and mortar on the facing that Kevan said would be easy to remove...easy because it was not him.
3. shower drain
4. Shower floor discolored and after install corrected to remove straight lines from sheets laid with joints matching
5. Drain finally corrected
6. Never did see them fix this but the opposite wall was bowed and they didn't try correcting it with shims before installing drywall so the mirror is off the wall a bit.
7. Carpet stained in many places...never cleaned by them as they never returned to finish after Christmas. Shampoo three times to get most out
8. White wall tile installed sitting up in the corner just enough to be an eyesore...had to keep complaining to get that one fixed...should never have been installed that way
9. Was another attempt at the drain install that saw them fill too high with mortar and leaving loose stones when they were done gouging out the mortar...oh boy.
10. The marble ledge was installed as i stood there and he actually taped it with blue tape to hold the seams. I had it removed immediately before setting as it was chipped at the bottom noticeable as you walk in the door.
So many more issues i could show. Do your homework.