All too common scenario waking up to find everything was warm in the fridge. Very fast call back from ARNI and was given and appointment booking the next morning.
Pasha arrived on-time the next morning and very quickly was able to diagnose the problem. After looking up parts prices his recommendation as not attempt a repair. He explained the parts prices combined with the fact there was rusting all the way through internal panels would be a very expensive repair that would work for a questionable duration. He also recommended brands to buy and stay away from given parts prices, availability of parts and quality.
We really appreciated Pasha's frank recommendation that yes cost ARNI business in the short term but would cost us a lot more in the long term.
As a result, ARNI is our go to appliance repair company now after our previous stopped serving our area and will make more money from us in the long term.