This review is of the CAS Ottawa West Store. Where to even begin. Ok, yes, CAS has deals on appliances, but buyer beware…. It’ll cost you more time and energy in the end due to their complete lack of customer service. They are quick to sell you a product and take a non-refundable 25% deposit and then you are 100% on your own. It’s now been over a month and my order is still not resolved. I’ve sent so many emails and called them so many times - I have lost track. I needed to replace the stacked washer and dryer in our condo… and wanted a store that could offer delivery and install…. seems simple enough? Well, they sure sold me, and I did see some good reviews online so went ahead with the order. The salesman Chris G. was nice enough, but he had no business helping me with the brand I was interested in (Gorenge) because he had no idea about the specs, features or special hook ups. He never followed up to check which hoses and connections were required (because it’s European, It needs special hoses, and a power converter), instead he sold me Whirpool hoses - that were never needed and ended up being kept by the delivery company. I am still waiting for that refund, and we are going on day 36 of this disastrous order! Delivery went initially fine but when they went to install the machines, they realized they didn’t have the right parts, tried anyway and water was leaking everywhere. I cleaned up the mess, then they left the machines propped up on an angle and said they’d be back the next day to fix it. Well of course, that never happened…. Delay, excuse, delay, excuse… days later it’s now a manufacturer issue! No friends - it’s actually a salesman issue - he never ordered that right parts to be sent with the machines in the first place (of course it took weeks to finally figure that all out), but had he - I wouldn’t need to write this review. Every time I called or emailed to report the situation, I got a different person at “customer care” and they’d each have their own spin on how CAS isn’t to blame… until finally one of them admitted it WAS the salesmans fault! Finally a small win, but they took their time, shipping one piece at a time, until I finally had all the parts needed to complete the install. It took over a month just to get those parts… so a month without any laundry. I ended up doing the install myself because I couldn’t wait any longer… looking at the parts it wasn’t hard once I had them all!!!! They refunded the install cost but I’m still fighting them to get the money back for those stupid hoses - which I don’t even have, and never should of been sold to me in the first place. I can’t believe how cavalier everyone from CAS has been through all of this. No call from a manager, no apology from anyone, no offer of an extra discount - ZILCH. So yeah - go there and get a great deal - but sure hope there is no damage, no missing parts and maybe look after the delivery and install yourself…. Since they have multiple stores, maybe some are better than others - but I still say Buyer Beware and I will NEVER shop their again.
- Approximate cost of services:
- $1,700.00