Canadian Appliance Source Nepean

I ordered 16 months in advance. On the delivery date, they failed to deliver all the items and didn't even bother to notify me. I only found out when they showed up with missing pieces. The wall oven is still missing and I am constantly chasing people at this company to try and get support. BUYER BEWARE.

Picked up my range in August, I knew right away there was a problem. Loud hum coming from the cabinet and fan in oven ran for 2 hours after using. Ive had 4 separate service appointments that havent been kept. Been waiting over 2 months now after most recent service company said they would order a part and come back to install. Ive been told the part is in stock and being shipped. Canadian appliance has been of very little help in resolving this issue. They sold me a defective range and now want me to chase the manufacturer to have it repaired. As to the part , not sure what they would have ordered since no one has bothered to even come and look at it to see whats wrong.

Buyer beware! We purchased a washer and dryer with installation from Canadian Appliance Source on Merivale Road in Ottawa. We had not moved the machines since they were installed. We recently had some warranty maintenance done on the washer and the technicial (from an LG accredited company) was horrified to discove CAS installed our dryer with cinched flex hose. Now we are being given the run around by their delivery service and customer care. I would not purchase from them again.

This review is of the CAS Ottawa West Store. Where to even begin. Ok, yes, CAS has deals on appliances, but buyer beware…. It’ll cost you more time and energy in the end due to their complete lack of customer service. They are quick to sell you a product and take a non-refundable 25% deposit and then you are 100% on your own. It’s now been over a month and my order is still not resolved. I’ve sent so many emails and called them so many times - I have lost track. I needed to replace the stacked washer and dryer in our condo… and wanted a store that could offer delivery and install…. seems simple enough? Well, they sure sold me, and I did see some good reviews online so went ahead with the order. The salesman Chris G. was nice enough, but he had no business helping me with the brand I was interested in (Gorenge) because he had no idea about the specs, features or special hook ups. He never followed up to check which hoses and connections were required (because it’s European, It needs special hoses, and a power converter), instead he sold me Whirpool hoses - that were never needed and ended up being kept by the delivery company. I am still waiting for that refund, and we are going on day 36 of this disastrous order! Delivery went initially fine but when they went to install the machines, they realized they didn’t have the right parts, tried anyway and water was leaking everywhere. I cleaned up the mess, then they left the machines propped up on an angle and said they’d be back the next day to fix it. Well of course, that never happened…. Delay, excuse, delay, excuse… days later it’s now a manufacturer issue! No friends - it’s actually a salesman issue - he never ordered that right parts to be sent with the machines in the first place (of course it took weeks to finally figure that all out), but had he - I wouldn’t need to write this review. Every time I called or emailed to report the situation, I got a different person at “customer care” and they’d each have their own spin on how CAS isn’t to blame… until finally one of them admitted it WAS the salesmans fault! Finally a small win, but they took their time, shipping one piece at a time, until I finally had all the parts needed to complete the install. It took over a month just to get those parts… so a month without any laundry. I ended up doing the install myself because I couldn’t wait any longer… looking at the parts it wasn’t hard once I had them all!!!! They refunded the install cost but I’m still fighting them to get the money back for those stupid hoses - which I don’t even have, and never should of been sold to me in the first place. I can’t believe how cavalier everyone from CAS has been through all of this. No call from a manager, no apology from anyone, no offer of an extra discount - ZILCH. So yeah - go there and get a great deal - but sure hope there is no damage, no missing parts and maybe look after the delivery and install yourself…. Since they have multiple stores, maybe some are better than others - but I still say Buyer Beware and I will NEVER shop their again.