Canadian Appliance Source Nepean

Appliance Repair
Ottawa ON K2G 4V3
Write a Review
Write a Review
HomeStars
Appliance Repair
Canadian Appliance Source Nepean
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

6%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Canadian Appliance Source Nepean

Average customer rating:
0 10 (2 reviews)

Sort by

Nancy in Kanata
Nancy in Kanata
0 reviews Ottawa, ON
0/10

Unqualified installers

Buyer beware! We purchased a washer and dryer with installation from Canadian Appliance Source on Merivale Road in Ottawa. We had not moved the machines since they were installed. We recently had some warranty maintenance done on the washer and the technicial (from an LG accredited company) was horrified to discove CAS installed our dryer with cinched flex hose. Now we are being given the run around by their delivery service and customer care. I would not purchase from them again.

Was this review helpful?
Steph
Steph
3 reviews Ottawa, ON

First Review

0/10

BUYER BEWARE

This review is of the CAS Ottawa West Store. Where to even begin. Ok, yes, CAS has deals on appliances, but buyer beware…. It’ll cost you more time and energy in the end due to their complete lack of customer service. They are quick to sell you a product and take a non-refundable 25% deposit and then you are 100% on your own. It’s now been over a month and my order is still not resolved. I’ve sent so many emails and called them so many times - I have lost track. I needed to replace the stacked washer and dryer in our condo… and wanted a store that could offer delivery and install…. seems simple enough? Well, they sure sold me, and I did see some good reviews online so went ahead with the order. The salesman Chris G. was nice enough, but he had no business helping me with the brand I was interested in (Gorenge) because he had no idea about the specs, features or special hook ups. He never followed up to check which hoses and connections were required (because it’s European, It needs special hoses, and a power converter), instead he sold me Whirpool hoses - that were never needed and ended up being kept by the delivery company. I am still waiting for that refund, and we are going on day 36 of this disastrous order! Delivery went initially fine but when they went to install the machines, they realized they didn’t have the right parts, tried anyway and water was leaking everywhere. I cleaned up the mess, then they left the machines propped up on an angle and said they’d be back the next day to fix it. Well of course, that never happened…. Delay, excuse, delay, excuse… days later it’s now a manufacturer issue! No friends - it’s actually a salesman issue - he never ordered that right parts to be sent with the machines in the first place (of course it took weeks to finally figure that all out), but had he - I wouldn’t need to write this review. Every time I called or emailed to report the situation, I got a different person at “customer care” and they’d each have their own spin on how CAS isn’t to blame… until finally one of them admitted it WAS the salesmans fault! Finally a small win, but they took their time, shipping one piece at a time, until I finally had all the parts needed to complete the install. It took over a month just to get those parts… so a month without any laundry. I ended up doing the install myself because I couldn’t wait any longer… looking at the parts it wasn’t hard once I had them all!!!! They refunded the install cost but I’m still fighting them to get the money back for those stupid hoses - which I don’t even have, and never should of been sold to me in the first place. I can’t believe how cavalier everyone from CAS has been through all of this. No call from a manager, no apology from anyone, no offer of an extra discount - ZILCH. So yeah - go there and get a great deal - but sure hope there is no damage, no missing parts and maybe look after the delivery and install yourself…. Since they have multiple stores, maybe some are better than others - but I still say Buyer Beware and I will NEVER shop their again.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Appliance Source Nepean

Address: 1547 Merivale Rd. Nepean, ON K2G 4V3 Phone: (613) 224-5900 Keywords: Home and Kitchen Appliances, Built-in Appliances, Panel Ready, Appliances, Refrigerators, Fridges, Freezers, Ranges, Stoves, Cooktops, Rangetops, Stove Tops, Wall Ovens, Steam Ovens, Speed Ovens, Warming Drawers, Microwaves, Ventilation, Hoods, Dishwashers, Washers, Dryers, BBQ Grills, Laundry Centers, Ice Makers. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Appliance Repair pros in Ottawa?