When I spoke with the office it was explained to me that If I had work done the service charge would be waived. The repairman did not waive the service charge, The part was going to be mailed to me . The online part was $6.95. The cost of the part and mailing was $65.25, the service charge was $80.00 for a total of $164.13 including taxes. I even gave the office the part name so to aid the repairman. The repairman gave me the option of not getting the part but still pay the service call. I felt I was a hostage. I will never recommend this company to anyone.