Montgomery Cooper Industrial Inc

Plumbing
Peterborough ON K9H 5N1
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HomeStars
Plumbing
Montgomery Cooper Industrial Inc
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70%

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Reviews by rating (past 12 months)

Reviews for Montgomery Cooper Industrial Inc

Average customer rating:
8.7 10 (6 reviews)

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Private User
Private User
Private User reviews Toronto, ON
2/10

Toilet Repair

They had a very quick response time and were at our home looking at our toilet very quickly. Our toilet was running consistently, which was annoying but not a huge deal. We figured it was an easy fix. They came and said they had the wrong parts and would need to come back (fair) but in that process, made changes to our toilet that now required us to stick our hand in the back tank in order to manually flush it. They called us back a few days later and said the parts they needed didn't exist anymore and would need to replace the entire toilet. We said as we didn't own the condo, we didn't really want to make such a major change but they suggested we didn't really have a choice. They said they would call us back with pricing on a toilet. We didn't hear from them for a while, and when we called them back they said they had already purchased the toilet and were going to come install it in the next day or two. Generally wasn't a great process, and ended up spending quite a bit of money for something we could have just lived with. In hindsight, I wish we had just stuck with our higher quality (but somewhat noisy) previous toilet.

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Company Response

I'm sorry that you had a less than perfect experience. The initial repairs to make the toilet work were necessary due to water loss and being annoying. The parts that were required are made only by a specific supplier that deals only with home depot for that specific tower. Of course only by us doing our homework.
The initial service call was not billed to you, the removal and disposal was not billed to you. Because of the challenges, the only item you were charged for was the installation and even the toilet was discounted 50% for your troubles. There are certainly challenges in these times and we appreciate your patience, although nobody can work for free these days.

Robin
Robin
1 review Whitby, ON
10/10

Faucet fix in a jiffy!

George came in such short notice to fix our completely ceased and dripping faucet on our laundry tub. He came completely prepared, was so professional and was able to save us a lot of money by actually repairing the faucet instead of having to replace the whole thing. Would definitely recommend! We will be calling him again for any of our plumbing needs!

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Company Response

It was our pleasure to serve you.

mbernardo123 in Oshawa
mbernardo123 in Oshawa
5 reviews Oshawa, ON
10/10

Plumbing faucet valves and pipes service

I had an old leaking garden faucet and shutoff valve that needed replacing. Montgomery Cooper promptly responded and fixed it within the scheduled time promised for a reasonable cost. Communications via Homestars and phone was prompt and professional. I am very happy with the overall experience and I recommend this company.

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Company Response

We are glad to help. Thank you for your review.

kentbrockton in Oshawa
kentbrockton in Oshawa
2 reviews Oshawa, ON

First Review

10/10

Basement rough ins and HVAC

George and his team did a phenomenal job on my basement rough-ins, and moving HVAC ducts. Highly recommend and will work with him again in the future.
Kent

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Company Response

Thanks for the warm review. We try hard to service our customers the best we can. I'm glad it shows.

Anita in Nepean
Anita in Nepean
3 reviews Toronto, ON
10/10

Excellent

George took the call, booked a visit ASAP, showed up as scheduled, and fixed the issue.
What was super impressive is George followed after the service call to make sure everything was good!
I would highly recommend.

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Company Response

Thank you Anita, we do try our very best.

Lyle in Toronto
Lyle in Toronto
7 reviews Toronto, ON
10/10

Prompt and Excellent Service

I made this request on Sunday and George responded with an hour. His plumber, Phil, was here on Monday at 1pm, exactly as promised and did an excellent repair to my external plumbing. We also looked at repairing a leak in one of our showers but it would have required a major effort, hole in the ceiling etc., which I had had repaired that way before and it just started to leak again. He recommended that we wait until we were ready to do a major renovation on the bathroom as the problem was most likely where the drain exited the shower bottom and very hard to fix from below, as evidenced before. Very honorable company and employees. Highly recommended.

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Company Response

We strive to keep our customers happy. Thank you

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Montgomery Cooper Industrial Inc

Residential services 24 hour Emergency Services Commercial / Industrial specialists Over 150 Years collective experience! !
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