Budget Blinds Of Kitchener & Guelph

Drapery & Curtains
Guelph ON N1K 1C1
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Drapery & Curtains
Budget Blinds Of Kitchener & Guelph
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Reviews for Budget Blinds Of Kitchener & Guelph

Average customer rating:
9.2 10 (13 reviews)

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Private User
Private User
Private User reviews Fergus, ON
0/10

Horrible company

Horrible company. Charged my credit card without my authorization. Came back three times to my house with damaged blinds. Don’t use them. Cindy never returns calls. Blamed defects constantly on the manufacturer but won’t double check quality until it comes to the purchaser damaged. Unprofessional business practices charging someone’s credit card without their authorization. Not trustworthy. Too many delays and bad workmanship.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

We have taken some time to consider this review, the usual advice is to acknowledge there was an issue advise you are reaching out to the customer and move on. We are now working in an altered environment due to covid-19 and our industry is experiencing a greater number of products damaged and or lost during shipping as well as manufacturing delays and quality issues. As a small family business, we work very hard to mitigate the impact on our customers to the greatest extent possible.

As we enter into a sale contract with each client our policy of a 60% deposit at the time of order and balance of payment at the time of install is clearly explained. In addition, the customer is required to sign and acknowledge:

7. Your full balance is due upon installation. Our installers will have paperwork indicating the balance due. Credit card payments will be processed on installation day. Cheque, cash or Interac payments are due the day of installation. Your final paid invoice will be mailed to you. In the event of a partial install, charges for the balance of all completed windows are due at the time of install and we will notify you of the amount charged.
I understand and authorize that my card will be charged upon installation. _____ Customer Initial

The customer was called and informed that payment was due and was subsequently emailed and informed that payment was due and would be processed. We have not received any communication or proof from the client that we had overcharged or billed the incorrect amount to her credit card.

Regarding quality, we are not a manufacturer but we do carefully vet the suppliers we do choose to bring in to your home. The supplier, in this case, is one of our most trusted and valued partners
and we proudly present them to our clients. The QC issues were corrected with complete new replacement products supplied as quickly as possible. In the meantime, the customer had fully functioning window coverings that had minor cosmetic flaws.

We stand by our customer service and our desire to treat each and every customer as we would expect to be treated.

Heather S.
Heather S.
0 reviews Acton, ON
10/10

10’ double window blinds with remote!

I Met with the owner, Mark, who provided a very informative presentation together with an exceptional array of materials/colours. I requested one large blind to cover the livingroom windows; I required one blind to replace my sheer drapes and the other blind to replace my privacy drapes. I also wanted the blinds to be remote controlled and, mounted under the 1970’s built-in plaster window valance. Mark met my challenge! His installer, John, was wonderful! The blinds are exactly what I envisioned! Thanks Mark and John, a real pleasure doing business with both of you! So happy my neighbour referred me to you!

Approximate cost of services:
$2,400.00
0 of 1 people found this review helpful.
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Company Response

Heather, thank you so very much for choosing us to work with you. It was our pleasure to meet with you and find the perfect roller shade fabrics to meet your privacy and decor needs. We paired the shades with ProDesign wand control motors to give you the control and flexibility needed for your windows. We appreciate your kind words.

BRIAN & TRACEY R in GUELPH
BRIAN & TRACEY R in GUELPH
1 review Toronto, ON
10/10

New Home Fixer Upper

This was exciting experience for us. It started with an advisor coming to our home. Lots of samples to review but more importantly some great ideas, many of which are now on view.
The installation was quick. The installer was professional and took time to explain how the shades were installed.
Finally the installer provided information about the warranty and care of the shades.

A great experience from the outset!

Approximate cost of services:
$3,800.00
0 of 1 people found this review helpful.
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Company Response

Hi Brian and Tracey! Thank you so much for the review. We are grateful you chose Budget Blinds of Kitchener & Guelph to help you with your shade selections and hope you will keep us in mind for any future window covering needs. You were a pleasure to work with!

dennis
dennis
0 reviews Kitchener, ON
10/10

shutters

from the start, speaking with the office staff to the estimator to the installer all were professional in keeping the customers best interest in mind.

Approximate cost of services:
$2,800.00
0 of 1 people found this review helpful.
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Company Response

Thank you so much Dennis! It was a pleasure installing your shutters and working with you. We hope you will keep Budget Blinds of Kitchener & Guelph in mind for any future jobs. An added thanks for your support of our Food4Kids initiative.

Michael
Michael
0 reviews Guelph, ON
10/10

Blinds for entire home

Excellent work installing. Great pricing. Order was easy to place. Sorting through all options was made easy by the very knowledgeable sales staff

Approximate cost of services:
$6,000.00
0 of 1 people found this review helpful.
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Company Response

Hi Michael, great to hear our sales and install staff met your expectations. We certainly appreciate the opportunity to work with you for the supply and installation of window coverings in your home. Thank you for choosing Budget Blinds of Kitchener & Guelph.

deb
deb
0 reviews Waterloo, ON
10/10

california shutters

installation was excellent. John was very efficient. He was very friendly and arrived ahead of schedule which was nice.

Approximate cost of services:
$1,800.00
0 of 1 people found this review helpful.
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Company Response

Thank you so much for taking the time to review our service. We appreciate your business and will pass along your kind thoughts to John.

kesilvester
kesilvester
1 review Kitchener, ON
10/10

Remote controlled blinds

The technician installed the remote controlled blinds, ensuring they worked properly before leaving. This involved calling the manufacturer to get instructions on programming the blinds. I was impressed & pleased with the time & effort expended in the process.

Approximate cost of services:
$2,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you so much for your review. We will certainly pass along your kind comments to our installer. Thank you for choosing Budget Blinds of Kitchener & Guelph!

lizs4962
lizs4962
1 review Guelph, ON
10/10

Window blinds

Mark and Cindy were very helpful on the home consultation to chose the style and fabric for Roman blinds for my living room! Didn’t have to wait too long for them to be installed and they are beautiful addition to my windows and the room! Could not be more pleased and satisfied.

Approximate cost of services:
$2,000.00
0 of 1 people found this review helpful.
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Company Response

We are so happy to hear you are pleased with your new Roman Shades. Cindy certainly enjoyed working with you to select the right fabric, options and arrangement for your home. We appreciate your business and your review of the experience you enjoyed with us.

luis
luis
1 review Kitchener, ON
10/10

window shutters

the owner came to house and fully explained products and was far from pushy which was very nice Installer was so pleasant and made sure we understood functions and cleaning process which was very important Very delightful gentleman.

Approximate cost of services:
$2,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you so much for choosing Budget Blinds! We are thrilled that you are happy with your shutters and our team.

t.ouss
t.ouss
1 review Guelph, ON
10/10

Kitchen and Master Bedroom

Classy blinds for the kitchen. Room darkened blinds for the master bedroom. Fantasy service. Trustworthy team. Very respectful and thoughtful. Incredibly helpful handyman who installs and cleans up everything. Just excellent all around.

Approximate cost of services:
$800.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your kind words and for choosing us to work with. We are so glad to hear we met your expectations and that you enjoyed your experience with our staff.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Budget Blinds Of Kitchener & Guelph

Welcome to Budget Blinds of Kitchener & Guelph. We're your local experts and are proud to be backed by the #1 provider of custom window coverings in North America that has provided design-driven solutions for over 25 years. With the highest levels of customer satisfaction, you'll have the peace of ...
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