Sapphire Stairs And Railing

My stair contractor took off suddenly leaving the stairs unfinished.  I needed to find a reputable contractor, who could finished the stairs.  Unfortunately, most did not want to touch someone else's unfinished job.  Some gave me a vague quote based on the photos I sent.  I couldn't take them seriously.   Then, Kyle from Sapphire Surfaces responded to my email.   He set up an appointment to see the stairs.    Then, gave me his opinion as to what needs to be done and how he would proceed to make it work.  Clearly, he was very knowledgeable in the field. His quote was reasonable.  As I hired him, he gave me the approximate date that he could start.   . 
Kyle and his brother Jay along with another helper came to work on time.  They were respectable of my recently renovated home, being very careful with how they operate their equipment and tools. They worked diligently.  My stair handles had many corners and Kyle took his time to design it right with function and appearance in mind. It turned out great!  They were all very meticulous with their work and knew what needed to be done.  However, if I had an idea or want to make some changes, they were good listeners and did their best to accommodate. 
Kyle also took care of the the plumbing for the laundry sink.  After, he adjusted the cabinet doors which the other contractor left it crooked. They even helped me out with the kitchen vent hood that was making a weird sound every time it was turned on. By taking down the hood chimney, they found out the source of the noise...  Thanks Kyle and Jay.
All in all,  Sapphire surfaces did a great job completing an unfinished stairs from the first appointment for discussion to the two days of long hours and hard work.  They made everything easy.  I would have no problem recommending Sapphire Surfaces to others.

Jay's efficiency, attention to detail, and his will to go above and beyond is what I appreciated about his work the most. He is punctual, his work is clean, and he delivers on his promises. He is very easy to communicate with and I am extremely satisfied with the quality of his work. He removed all existing flooring (combination of tile, laminate, and carpet on two floors, including the carpeted stairs) and changed the baseboards in all rooms, including rooms that he was not hired to do any work in, just to ensure there is consistency throughout the home. I would 100% recommend him.

Had a very pleasant experience with Sapphiresurfaces Stair Builders. Kyle really stood out from a number of contractors that I had come to quote the job. He knew what he was talking about and his experience was clear. He wasn’t just trying to get the sale, and came across as a very genuine and trustworthy guy. Having now finished the project, I can attest to the truth of this. From start to finish, they did a great job. Jay and the guys worked very hard and put in long days ~ they weren’t here just to get the job done, but to do it right and it was obvious that they took a lot of pride in their work. I’m so happy that I was politely urged to stray from my original selections for a much better overall look. It was a big job: lots of stairs that I wanted the carpet removed on, new white spindles and risers, and stained steps to match existing floors. Where I originally wanted to keep the existing railings and posts, they helped me see that new ones would really enhance the job and it was entirely worth it. These guys are experienced professionals and know what they’re talking about ~ You’ll be in great hands.
They really went above and beyond and I’m thrilled with the final look and the quality of work that went in. Thanks guys. I’ve already referred you to a friend :)

I had my curved staircase done by Sapphire stairs and railing. Jay was absolutely wonderful. He was knowledgeable and had many suggestions. Sam was fast and efficient in removing the carpet. Jay came and worked for 4 days and each day stayed until early evening. He did a fantastic job building new treads and risers. I opted for the white risers and spindles and dark stain treads. He cleaned up daily. It was an absolute pleasure having him in my home.

Amazing work to say the least! Jay took his time and did the job right and to perfection. He worked within our budget and gave us options to save. We are more than pleased with his work and will be using him again for our basement stairs. Would not hesitate to recommended him to friends and family.

Jay was great to work with. He gave us exactly what we wanted at the best price. He was fast and did a great job cleaning up after the job.

We were so impressed by the Sapphire Surfaces team. Kyle was excellent to work with. He had excellent suggestions and worked within our budget. No pressure to purchase things we did not want or need
Excellent craftsmanship with all the work that was done. Great communication with this company. Always showed up when they said they would and on time. They take pride in their work and respect your time and home
Would highly recommend Sapphire Surfaces.

Amazing job! Always arrived at the time given, friendly, never let the dog get out. Very clear. Would recommend Jay to anyone who wants to update their stairs. He was great with safety and our kids. Job done quickly. Love the finished product!!! Thanks Jay

I met up with Jay from Sapphire stairs and railings, he came to do my moms staircase, upon meeting with Jay I felt he was confident and professional.
Jay is neat and tidy in his work habits and never left a mess behind, and the job was done right the first time. He has done a spectacular job and would recommend Jay to anyone who needs their stairs and railing reno'd.
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From my first meeting with Jay for an estimate, I could tell he was a genuinely good guy. Extremely knowledgeable, you could tell he knew his trade(s) well. Their quote beat 2 others we received, and based on the end results, I would have to assume the quality and value that was delivered by Jay, his brother Kyle, and his team's work also beat anything any of those other contractors could have done.
The work on our home may seem standard: new stairs and new flooring. However the previous owners of the home neglected to up-keep the home, to say the lease, leaving both our floors and main stairs extremely noisy, even when my children walked on them. The stairs in particular were actually (previously) done with such extreme poor workmanship, to the point there was no individual support for each step. We knew they were not safe, but Jay confirmed our suspicions and had a plan. Once removing the existing stairs, Jay, Kyle and their team secured sufficient support and reinforcement to each step, before installing the new step materials. Similarly, before installing the new flooring, he secured new screws directly into the sub-floor to reduce the noise when walked on.
Jay, Kyle and team would always ask our preferences and ideas first, when it came to design choices (stains, colours etc.). We would then ask for his input, and his recommendations would always incorporate what we asked. He was excellent in keeping his suggestions focused on the overall, big-picture perspective - so my advice is to listen to his, even if it contradicts your own. My staircase and new flooring could now be featured in a show-home magazine - our expectations were definitely surpassed, value was delivered, and all this within the original quote. Not to mentioned the 'dead silence' we now experience when walking on the stairs and floors. Quality and workmanship 'to the T.'
Thanks again to Jay, Kyle and the rest of the Sapphire team - I look forward to working with you again in the future, as soon as possible.