Power Factor Electrical Contractors Ltd

Bowmanville ON L1C 4X7
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Power Factor Electrical Contractors Ltd
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Reviews for Power Factor Electrical Contractors Ltd

Average customer rating:
3.5 10 (2 reviews)

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Susan in Toronto
Susan in Toronto
2 reviews Whitby, ON

Admin staff lacking customer service skills

Mark did some work at our home during a bathroom renovation two years back. He did great work, very professional and very personable. It’s too bad he’s too busy to answer his own sales calls, because his office admin lacks customer service skills. In speaking to the lady who takes his calls, I didn’t find her to be professional at all. Not only did she not get back to me as she said she would, she was actually rude to me on the phone. It was like I was bothering her with my calls. We have been very lucky finding good contractors on homestars. Mark is one of them, but suggest he invest in a service to take calls.

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Private User
Private User
Private User reviews London, ON

First Review


Electrician Personable, Office Woman otherwise

The work is good, clean and done properly. The office person was short tempered and rude. The electrician was mild mannered, easy going and polite. After several staff being berated by the woman asking for payment, we will not be using this service again. Cannot believe a person involved in small business would treat repeat customers this way.

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Company Response

We're so happy to hear that you're pleased with the electrical work completed in your franchise! Our goal as a small business is to work hard and allow our high quality work to speak for itself. It's unfortunate that BioPed chose to not address payment until nearly 2 weeks after the work was completed, as new and return customers will know that our invoices are always due upon receipt, as explicitly stated in all of our paperwork. While we don't feel that following up on overdue invoices to be 'berating' or 'rude', we are sorry that you felt that way. Lesson learned that we should always ensure all parties are in agreement with payment terms in the future, rather than assuming they read the contract! Being a new, small business, we're always learning, so thank you for helping us grow!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Power Factor Electrical Contractors Ltd

Master Electrician, fully licensed, insured and bondable. 10+ years experience capable of residential or commercial electrical work. Durham Area, reasonable rates and free estimates.
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