Mark did some work at our home during a bathroom renovation two years back. He did great work, very professional and very personable. It’s too bad he’s too busy to answer his own sales calls, because his office admin lacks customer service skills. In speaking to the lady who takes his calls, I didn’t find her to be professional at all. Not only did she not get back to me as she said she would, she was actually rude to me on the phone. It was like I was bothering her with my calls. We have been very lucky finding good contractors on homestars. Mark is one of them, but suggest he invest in a service to take calls.