MedPlus Home Health Care (285 Midwest Rd, Scarborough.) was hired by my family on July 24, 2018 to install some safety recommendations made by an Occupational Therapist, in my mothers home, following a back injury and fall with a broken hand.
Ronny W., the salesperson from Medplus appeared knowledgeable and confident to do the job, however after 2 attempts, the work proved to be sub par and they displayed a lack of product knowledge. This resulted in wrong parts installed (grab bars were too large) and 6 weeks later the work (Promenaid staircase railing) was still not completed. The owner, Michael S. called it a “comedy of errors”, but, in my opinion, there is lack of competent and trained staff at MedPlus.
When the order was placed, we were advised that it would take 2 weeks for the parts to be shipped and installation completed, which resulted in my mother staying in respite care for an additional two weeks at a considerable expense to wait for the completion of the work.
The first attempt resulted in: a technician not properly briefed on how to install the railing, drilled holes in the wall in the wrong places to mount the railing, installed the wrong size grab bars (drilled into ceramic), and didn’t have all the parts to complete the railing installation.
Ronny W. never explained what happened, that is, how such a simple job could go so wrong, but told us there would be another wait for the parts to arrive.
A sub-contractor was hired in a second attempt to install the Promenaid railing system, it was identified once again that parts were missing to complete the railing installation, and we still had a damaged wall and more delays.
We were rapidly losing confidence that Ronny W. and MedPlus could complete this job correctly and make the railing safe. We heard all kinds of excuses and saw little results, and we felt my mother’s home was a training ground. In the meantime, my mother was home without any safety railing on the staircase.
At 6 weeks of waiting, at the third attempt, we terminated the job with MedPlus, we fired them.
They painted the damaged wall, and the owner, Michael S. was informed of all the problems from start to finish. A very sad performance by MedPlus and Ronny W., who finally apologized for the incorrect and improper installation of the grab bars, grip tape and Promenaid railing system.
I would recommend calling Shopper’s Home Health Care for a Promenaid Railing System. They quoted the job and installed the railing in 6 days. We know that we have a well-installed railing system, now.