Thank you very much it was a pleasure working with you and your wife I am glad to hear you were pleased with all the work we did thank you very much
Roof replacement, eavestrough replacement
QCHI stands by its work. When advised by the customer that there were issues with the roof QCHI had installed, as is our policy, we responded quickly and offered two solutions.
The first and preferred solution we offered was QCHI would re-do the entire roof at no charge to the customer and at the customer’s convenience.
The second solution we offered was if the client wished to have the work re-done by another roofing company, once the work was completed, QCHI would issue a cheque for the full amount of its original invoice to the chosen roofing company.
Either solution ensured the customer did not suffer from a QCHI installation oversight. The work would be re-done and whichever roofing contractor she chose would be paid the entire amount of the original QCHI invoice.
Therefore, any and all monies paid to QCHI by the customer would be applied to the new roof.
Unfortunately, the customer’s responses to our solution options were slow and when an agreement was reached, it did not last long, as QCHI received a second agreement from the customer that was not in keeping with the first and this led to confusion and further complications.
QCHI would still very much value the opportunity to re-do the roof in question and is more than willing not only to re-do the work but also to pay for an independent roof specialist to inspect the finished job.
It was our pleasure doing work for you I'm glad you were happy with the job
My sincere apologies a lot of this is information that was not brought to my attention as you did not inform me
The only deficiency that you brought to my attention was the fact that the plumber pipes were installed on an angle which they were installed by your plumber not our roofers and without hesitation when it was brought to my attention I went to your house and corrected it
As this was a new construction and we completed your roof in the dead of winter through Highwinds and snow I did explain to you we would have to come back in the spring into a cleanup
As far as the equipment on your roof there is an anchor left on your roof which I informed you we would not be able to remove it until spring due to the fact that your roof was covered in stone
You stand behind her work 100% if there was an issue or still is an issue we would take care of it without any delay
Thank you very much we really appreciate you doing work for you and your family
Thank you so much for your response. We appreciate it immensely.
