QCHI stands by its work. When advised by the customer that there were issues with the roof QCHI had installed, as is our policy, we responded quickly and offered two solutions.
The first and preferred solution we offered was QCHI would re-do the entire roof at no charge to the customer and at the customer’s convenience.
The second solution we offered was if the client wished to have the work re-done by another roofing company, once the work was completed, QCHI would issue a cheque for the full amount of its original invoice to the chosen roofing company.
Either solution ensured the customer did not suffer from a QCHI installation oversight. The work would be re-done and whichever roofing contractor she chose would be paid the entire amount of the original QCHI invoice.
Therefore, any and all monies paid to QCHI by the customer would be applied to the new roof.
Unfortunately, the customer’s responses to our solution options were slow and when an agreement was reached, it did not last long, as QCHI received a second agreement from the customer that was not in keeping with the first and this led to confusion and further complications.
QCHI would still very much value the opportunity to re-do the roof in question and is more than willing not only to re-do the work but also to pay for an independent roof specialist to inspect the finished job.