You may want to rethink if you're looking into BATAVIA HOMES homes...
I took possession of the house April 2018 with many things left unfinished (typical for new build). My issue is not with the kitchen tile incomplete or the hardwood flooring incomplete or even a $5500 upgrade which was COMPLETELY missed. My issue is the constant fight I have to put up to get it fixed properly.
The Shower ...oh the Shower ! The missing $3500 upgrade, which would cost maybe $1500 if I had someone outside of the builder do it, was a complete NIGHTMARE. Our shower has a major leak and mould has been found , this is the second time we've had a problem with the shower. Currently waiting for shower to be ripped out . Hopefully the job will be done properly this time by someone who is competent . Legal action may be required
Worst customer experience ever from a Batavia Homes LTD builder - Closing was delayed 3 times, the last delay was within 10 days of closing. Screwed up my financing completely. The bank had to extend the mortgage commitment twice. We had a slight delay in funding the mortgage - the funds came in late in the afternoon of the closing date. Our lawyer asked for a delay of 1-2 days to close, and we were shocked when the response from the builder was: you have to close today or your client will lose their deposit and home!!! our lawyer has never seen a response like this from any builder and he does hundreds of closings. Such disregard to the customer should never be tolerated by anyone! they are the ones who created the problem by delaying the closing and they threatened us to take the house from under us in the 11th hour and keep our deposit. not to mention 87 defects on the PDI list! very sloppy workmanship. I would advise to anyone to stay away from this builder and look elsewhere to a company that treats the customer with some respect.
We have upgrade the Fire Place with this builder but they did installed the fire place after two month closing date. But the Fire place didn’t work till now. I have called the builder and spoke to Lynn(customer service) she is very rude and didn’t give me the proper answer .we have spend $6900.00 for fire place upgrade. This is the garbage builder in my life I have seen.
Towel holder and paper holder did not installed by builder ( we bought our self and installed it)
Garage door and Garage opener was installed (upgrade) by builder but we never ever get our remote controller and Key pad from the builder. When we called the builder or send an email to Lynn Denney (customer services rep) she never respond my email or voice mail
We have upgraded maple hardwood staircase with builder (Spend $ 6900.00 and Stain for Staircase 1650.00 they did a crappy job to staircase. Our Maple stair case they installed OAK trimmed to edges. What kind of the builder will installed incompatible work. Garbage work man ship all over the house.
Finally, dealing with the customer service reps has been painful.They are extremely rude and have no idea what customer service means ( Lynn and Dianne should go to school and learn the manners and how to speak to the customers.)
Whoever bought the house from this builder in LINDSAY please go to Tarion website and make a complained to them (https://tarion.com/contact/submit_complaint )