Dr. Digital

Excellent experience at Dr Digital. I've had laptop repairs with Emre at Dr Digital on 3-4 occasions now, and each time has been terrific. I'm usually reluctant to leave my laptop with anyone, but the professionalism with Emre definitely has given me comfort. Prompt service, great communication, and fair pricing. Highly recommend.

I have a story here as to why you should not bring your phone to get fixed here at this location. It’s a long story but worth your while to save you time and money to avoid headaches caused by this store.

I came to this store to fix my water damaged phone. After about 2 days, they called me to let me know they had gotten the phone working, they just needed me to come in and enter my iCloud password. The phone had been restored during the repair, so I had to set up my Face ID, which somehow wasn't working anymore. I took it back to the store the next day, the tech advised me that he would have a look at it and let me know if it could be fixed or not.

I let him know that I would be leaving for vacation is 3 days and would need the phone back by then. On the third day, I received a call letting me know that it would take an additional 5-7 days for the phone to be repaired. I did think that was a bit excessive so I told him I would pick up my phone and bring it back after my vacation. He told me “That's fine, bring it back whenever you have the time.”

Being back from my vacation, I noticed that my camera and flashlight would work intermittently. I assumed that maybe it was just a loose connection in my phone. Sometime after, I went to go charge my phone after it died, only to find a big green line run vertically through my screen. I was surprised since my phone was literally sitting on my bed; it didn’t drop or face any sort of physical impact.

I decided to take my phone to another place for as Dr. Digital seems to have long turnaround times. I explained to this other repair location of the issues I was having with my cameras and the screen. They opened up my phone, and showed me that the bracket/shield, that holds all my connectors in place, was missing, leaving small pieces to move around inside my phone. This caused the LCD of my phone to damage from the inside. The tech at this new place also told me that my original Apple battery has been switched. My phone has never been opened or repaired since I’ve had it, other than being at Dr. Digital. I was advised to bring my phone back to Dr. Digital since the issues I was experiencing is from the poor repair I got at Dr. digital.

I went back to Dr. Digital and spoke with the original technician who worked on my phone. I TRIED to tell him what was going on, but he would cut me off and response aggressively. He told me that he didn’t place all my pieces back on my phone since I had intentions of coming back after my vacation. Personally, I feel like this is ridiculous. Regardless if I was coming back or not, all original parts should be put back exactly where they came from. The technician began to yell, telling me that I MUST HAVE dropped my phone, causing the screen to break. I’ve tried to explain, multiple times that the phone did not drop, there is no dent or scratch ANYWHERE near where the LCD was broken. I asked what was going to be done, since clearly this was not my fault. He said to bring my phone back in 2 days and he’ll look into it.

After this altercation, I’ve made my way back to this location FOUR TIMES, only to find them close at around 6:30PM, when their store hours indicate that they don’t close until 7PM. I work until 5PM, so 6:30 was the earliest I could arrive at this store. I decided to take a day off at work, just so I could get to this store early enough in the day.

When I arrive, I spoke with a very nice lady who was very apologetic and understanding. She informed me that the technician I’ve been dealing with wasn’t in that day, but she would reach out to him during his next shift and have a look at my phone.

The next day, the lady called me to let me know that the technician looked at my phone, and said the damage was caused because the battery was replaced. I was confused because I never requested to have my battery replaced, and only had my phone fixed at Dr. Digital, which was for water damage. All of these issues that happened AFTER the repair, came up after the technician worked on my phone.

After this whole hassle of running back and fourth just to get my phone fixed, the technician refused to fix my phone.

I’ve reached out to corporate and also filed a complaint to the Better Business Bureau.

This specific tech who worked on my phone was obnoxiously rude and very unprofessional as he made me feel belittled for something I clearly did not do. I was never formally told of any potential damage that could occur after the repair.

If you are looking for good customer service, a store that is open during their listed hours, someone who takes the time to put all the pieces back together in your phone, GO ELSEWHERE!!!

Phone wasn’t installed correctly, got attitude when I complained, didn’t rectify their faults , terrible customer service , could not even tell me about a missing screw or replace it, will never use this company’s

Great last minute laptop shopping upgrade for 2019 after 8 years 3 Gig AMD Steam games Streaming sweet better with a unlimited internet plan! Great Staff Service! In person and Online!

Charging port on my child's DS was broken after much misuse. The guys took it in, sourced the required part and fixed it within 48 hours. Price matched the original quote, service was prompt and friendly.

My laptop wasn't working suddenly and this place was close by and open later than other places so I went in. They were really great and I never felt like I was being taken advantage of, they were honest about the pricing and did all they could to make it affordable for me. Zero complaints and will be coming back to get my phone fixed soon.

Came in to buy a new phone j3 - with tax and case $240! Amazing deal and I’m soooo happy ! Thank you thank you! You guys always take care of me!

I came in to get my iPhone screen fixed- done in just over an hour- they were really friendly too! Affordable too! I would definitely go back there if I ever break my screen again- which I am sure I will! Lol

Edit#1 (Reply to Dr Digital's response):
HomeStars doesn't allow customers' to respond to a reply from the business, so here is my response to the comment.
#1: The laptop could open and it worked fine. The lid at the bottom would come off a little when pushing the screen. The reason I know that is because I used the laptop 1-2 hours before coming to your shop and the problem with the hinge happened 3-4 days ago. Also, when I came to your store I did mention that the laptop works fine. So, yes I know the laptop was working before I gave it to you because I used it!!
#2: As far as testing the laptop goes before I left, if you look at your "Camera" footage you seem to mention so much, I didn't have the charger of the laptop with me and when I used the workaround charger you provided, I clearly mentioned that it keeps shutting off and then it was mentioned to me that the technician had to leave early due to a migraine, thinking that this may be an issue because the laptop is not charged, I said I will test it at home with the actual charger.
#3: When I went back to your store on Monday to see what the issue is, the technician told me that he doesn't think it was working before I brought to the store and when I mentioned that I was using it 1-2 hour before I brought it to your store, he didn't believe it. He said he will send it to another store. On asking how long would it take for the other store to get back to me, he said he doesn't know, then he said two days then when I told him that I have some important documents in my laptop he said, maybe try on the next day. He also mentioned that they will only look at the laptop but will not fix it. Of course, I had reservations leaving my laptop at your store, especially when the problem clearly started when I left my laptop at your store.
You can happily verify all of the above on your camera, I brought a working laptop in your store and it wasn't working when it came out.

Original Review:
I gave my laptop for repair because it was missing a couple of screws and the back flap was popping out a little if i push the screen a little further. I was told that there is a plastic hinge inside and i can pick it up in a couple of hours. When i picked the laptop from the store and tried to open it, it will boot till the home screen and then shut-off. Thinking that the laptop is not charged I thought I will try again after charging the laptop at home. After leaving the laptop on charge for a few hours, when I tried to switch on the laptop, the same problem persisted and my laptop will shut-down after 15-20 seconds.

I went to the store on Monday and the technician who "fixed" my laptop had a brief look at it and couldn't figure out what is wrong and said I have other things to do and I will have to send it to another location and they will take a couple of days to tell me what is wrong with the laptop but it is not their fault and of course I will have to pay because they didn't "Break" it. The technician said that it was broken from before because of a dent in one of the hinges (which i had for over an year) and since I didn't switch on the laptop to show them it worked at the time of leaving it in the store, there is nothing that they have done.

So basically, I gave a fully working laptop with 3-4 hours of battery backup and the laptop is not working anymore. They put in a couple of screws and messed up some other stuff.

I then went to get it fixed at another store, spent more money because of they mess they created and now even though I can use my laptop with a charger plugged in, but my battery is dead and doesn't take any charge. I am not sure what exactly was done with the battery but all I know is that my laptop was working perfectly fine when I gave it to you and it wasn't when it came out of your shop and now the battery of the laptop is dead. What is appalling to me is that instead of taking responsibility for an issue that was clearly created at your store, you shrugged it off saying the problem with the laptop was before it was brought to your store.

Great service, reasonably fast, fair price, nice staff. Can't go wrong. Highly recommend. The only way I could be more happy is if they had a puppy for me to pet.