Slats were placed too far apart even though I told him as much during construction. He said that if it wasn’t right, he would fix it. We are now getting significant light coming through and the whole point was to get 100% shade. Daniel then blamed me for it and won’t return emails.
- Company Response
My goal is to provide my clients with what they want. I put together a detailed scope of work prior to starting work. You reviewed and agreed to the scope. Despite all that, there was still an issue. We provided you with 4 options to remedy the problem you are having. I also offered to re-build it entirely for you. All of this offered at a discounted price. My attempt to rectify the situation, wasn't enough to your satisfaction. On the plus side, all our work comes with a workmanship guarantee.