These renovations were started initially for my elderly parents, who both have dementia and mobility issues, to make the bathroom more accessible and basement apartment more comfortable. The first request that was emphasized was that work be started and finished in a timely matter due to the issues with my parents (this was more critical than cost). Sadly, The owner couldn’t have cared less. All he was interested in was getting the job but not completing the job.
The owner kept promising a start day and then wouldn't show up. He got upset, defensive and insulted if you asked any questions. Do not trust this person or company!!
Unprofessional and incompetent only begins to describes New Look Home Improvements. Constant push of start date, broken promises, lots of excuses. My 83 year old mother had no toilet to use, only a bucket. The final damage is he took $4000 (of $6000) of our deposit after starting (5 x 8 bathroom most done, but not basement apartment demolition (photos show sub floor still left, cupboards not moved to remove old floor, damaged door left and ceiling damage unrepaired in the basement) which were all scope of basement work.
He had no idea how to drill the tub for drain and overflow. His plumber had no idea how to install a wall mounted toilet and further he and his cohort damaged walls and house floor unnecessarily. He doesn’t have the crew to support any jobs that he was doing. He had asked me to find a plumber for him after his backed out and I replied that this was why I had hired him (one review says how they show up and do a great job, but note the name is the same as owner)
Our contract was signed for November 1, 2018 and he called November 27 to say I insulted him and he was backing out (after coming for barely one day in that time). The final word here is don't even consider these people.