Stone On The Go

Countertops
Hamilton ON L8W 3N7
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HomeStars
Countertops
Stone On The Go
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51%

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Reviews by rating (past 12 months)

Reviews for Stone On The Go

Average customer rating:
6 10 (7 reviews)

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Gary in St. Catharines
Gary in St. Catharines
0 reviews Hamilton, ON
1/10

Product and responsiveness

Quartz counter top installed less than 1 year ago. Had to call within a couple of months as small chips found around the sink cut out. They responded and repaired. 6 months later more chips around same area. One year warranty on product but they want hundreds now to respond. I should have gone to another company.
I would not recommend quartz nor Stone On The Go to friends.

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Private User
Private User
Private User reviews Hamilton, ON
1/10

Nightmare post installation customer service

Had a quartz countertop installed by this company. 3 months later I noticed a crack right at a corner seam. Called company and they sent out installer to check it out. Received reply from owner saying lazy Susan caused the crack. Refuse to take responsibility for their products and installation.

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Company Response

We will respond again the same way have to your emails and all other posts. This is not a warranty issue. We are not responsible for damages caused. We offered a free repair. When you declined we offered a discounted replacement. Instead you have decided (as threatened) that attempting to ruin our reputation is a better route to take. We offer the highest level of customer service and fully repair or replace on any jobs that are a result of faulty installation or product quality. Your job is not.

gary in Hamilton
gary in Hamilton
1 review Hamilton, ON
0/10

counter tops nightmare

to keep it brief they took over 2 months to do when they said 2 weeks. they were to do 2 kitchens with islands and a vanity. almost everything was patched with a filler pieced. back splash had to be replaced. chips had to be filled. cracks had to be replaced. I should have checked the BBB first before go to Stone on the Go. Definitely would not recommend them for anything.

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Melissa in Hamilton
Melissa in Hamilton
4 reviews Hamilton, ON
10/10

Quartz Counter top

We had the whole house remodeled and the last thing that we had to pick was a quartz counter top for our kitchen. After visiting many stores , we saw Stone on the Go, we almost didn't walk in but I told my husband lets check it out anyways. It was meant to be because we saw the original stone that we wanted in the first place but did not go ahead because the other store wanted crazy minimums. Heather was very helpful and explained to us that they will do any size. We ordered and paid our deposit right away.

It was only about a one week wait from measurement to installation so we were pleased. The first install didn't go well because they had measured the stone wrong BUT here is where you should really consider this company - they took the wrong stone back after it was rejected by my contractor and re-cut for next day installation. Now which company will do that? They did not give us the run-around , they rectified the issue immediately. This is why I will always recommend Stone on The Go and will go back to them when I get my laundry room done.

Thank you for the stress free experience.

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Jim
Jim
2 reviews Hamilton, ON
10/10

Bathroom vanity and quartz countertop

After shopping a several stores, Stone on the Go had exactly what we wanted at a competitive price. They provided good guidance regarding the various options and features available. They provided great service throughout the complete process of shopping for the vanity, providing clear accurate billing, timely status updates and the final delivery of the unit. It was clear they really know their business. The whole experience was great. I highly recommend this business.

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Private User
Private User
Private User reviews Brantford, ON
10/10

Counter tops

We have used Stone on theGo for 4 house we have renovated for resale. The counters look beautiful and Heather can organize installation within 1-2 days of measuring. We have not found anyone else who meets her cost effectiveness, or installation timeline. We get many compliments on the counters.I have included photos of 2 of the kitchens

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stone On The Go

Stone On The Go is a factory direct supplier of quartz kitchen and bathroom counter tops. We import and stock a large number of slabs at all time to ensure a fast, efficient, professional installations.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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