I was nervous having had a bad instal of a ductless from another company 5 years ago, but everything was seamless. Ricardo needed to re-asure me a bit throughout the process. It was installed in one day. They brought in a crane to put it on the roof of our comercial building. Interestingly we switched from gas to ductless and our electrical bill has gone down as the gas furnace still had electrical parts and must have been much less efecient. So not just are we saving from cutting off the gas but our electrical bill is lowwer too! We had a small leak came through a hole they put in for the ductless and they quickly came back to repair it.
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Thank you for your kind words .