The Boiler Shoppe

Heating & Air Conditioning
Mississauga ON L5L 5X9
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91%

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Reviews for The Boiler Shoppe

Average customer rating:
9.5 10 (58 reviews)

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David
David
0 reviews Toronto, ON
10/10

Boiler installation

The Boiler Shoppe know their stuff! They are very professional and competent. Most of all appreciate that they prioritized and completed our job quickly since it was the middle of an especially cold January. Thanks Ricardo, Josh and Camilo!

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Company Response

Thank you very much David for this kind review, it was really nice to do business with you. We are very proud of all of our team members who are exceptional service. We're glad to hear you had a great experience with us! Thank you for choosing The Boiler Shoppe

Simon in Toronto
Simon in Toronto
2 reviews Mississauga, ON
2/10

Heat Pump Installation

Terrible experience with this company- I was assured I was dealing with ‘engineers not salesmen’, but the wiring was not even done to code and we had countless issues along the way. The worst part is, we even found in the installation manual that they sent us, that the wiring used was improper and they must have just hoped we wouldn’t noticed. Furthermore, no outdoor casing was used on any of the outdoor wiring, the unit was off-level, etc. All that being said, they did fix the initial issues once we had an electrical inspector come by to affirm the work was not to code. Though it does concern me- how many homes have they wired with the wrong size of wiring?

I wouldn’t have written a bad review if the story ended there. Our heat pumps started making terrible noises soon after installation- we called the boiler Shoppe to send someone to check on the problem. The technician simply turned our heat pumps to fan mode and said it was fixed- as soon as we started using heat & AC again it came back. Not only that, the engineers recommended we install the unit right above our bed, because these machines are supposed to be so quiet. I’ve been chasing them to come fix the issue and they eventually went completely unresponsive after not showing up one day.

This company charged more than the average installer but I thought they would show better quality work. Not recommended.

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Company Response

Hello Simon,

We apologize that you viewed our service as a negative experience, and we want to do our best to reconcile any issues with our company that you may have experienced. We always do our best to send different technicians during the calls, to assure there is a fresh opinion on every matter. During the various visits, no abnormal or loud noises were detected by our technicians, and as a result, we weren’t able to fix the issues you encountered. We always take these kinds of reports seriously.

During the home inspection, the ESA (Electrical System Authority) inspector was able to find existing wiring that was defective. Upon finding this defective wiring, we did our best to fix this issue at no extra cost, and took immediate action for the safety of your home and to match the quality of our work. With understanding there was an issue with the wiring itself, the unit provided heating and cooling throughout this process. As with every job we receive, we try our best to maintain a clear and transparent line of communication with our clients until the conclusion of our contracts.

We would be happy to discuss this further with you to help resolve this issue. Please contact us at 416-241-9093 at your earliest convenience so we can set a new inspection to resolve any pending issues that you may still be experiencing.

nelson_viveiros in Toronto
nelson_viveiros in Toronto
3 reviews Toronto, ON
10/10

Boiler Replacement

Boiler Replacement
 
Our old Boiler was giving us troubles in the last two years, after spending unneeded money on repairs, we contacted The Boiler Shoppe and their service was outstanding since the first time, they came out to our home, inspected the failing system, and very succinctly explained the different options and their costs available to us for replacement. They made their recommendation, after some deliberation, we decided to follow his advice, and the team came and installed the new system. We are very happy, and I absolutely would recommend The Boiler Shoppe to anyone.

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Company Response

Thank you very much Nelson for this kind review, it was really nice to do business with you. We're glad to hear you had a great experience with us! Thank you for choosing The Boiler Shoppe

ZSampson
ZSampson
1 review Toronto, ON
9/10

Ductless Heating System

When I needed to replace a broken HVAC system, I contacted several companies, including Ductless (via Boiler Shoppe). Unlike the other candidates (who were confused and tardy), the Boiler Shoppe staff were efficient and attentive, and made things easy for me. They installed 2 exterior condensers and 4 indoor wall units in a timely manner. I was pleased with their professional work. I would give them 5 stars but for two quibbles: One worker forgot to turn the gas back on, leaving us with no hot water until the next afternoon. Another stepped on my rug in his work boots, instead of alerting me so that I could roll it up out of the way. On a more positive note, I did find the workers respectful and
informative.

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Company Response

Thank you very much for your feedback and for this kind review, we will pay attention to your suggestions to improve our service. It was really nice to do business with you. Thank you for choosing The Boiler Shoppe.

Private User
Private User
Private User reviews Toronto, ON
10/10

New Ductless Heat Pump

The room on the third floor wasn't getting enough heat, we contacted The Boiler Shoppe and they suggested a Ductless heat pump unit, Pat and the installers were amazing during the whole process, they answer all our questions and the new Mini Split unit works perfectly. The project was done quickly and tidily we recommend them.

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Company Response

Thank you very much Brandon for this kind review, it was really nice to do business with you. We're glad to hear you had a great experience with us! Thank you for choosing The Boiler Shoppe

Private User
Private User
Private User reviews Toronto, ON
10/10

Heat pumps installation

I needed to replace my old ductless system and The Boiler Shoppe was the best option in price and quality service, Pat, the installers and office team, were diligent and always willing to answer all my questions. The full project took less than a week to request a quote and have the system install. I recommend them. Thank you.

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Company Response

Thank you very much Caio for this kind review, it was really nice to do business with you. We are very proud of all of our team members who are exceptional service. We're glad to hear you had a great experience with us! Thank you for choosing The Boiler Shoppe

NLtoronto
NLtoronto
3 reviews Whitby, ON
9/10

AC relief for a hot 3rd floor

Pat came to quote the job. He was friendly, professional and knowledgeable. I got a quote on the spot and it was reasonable in comparison to some others I received. The installation went smoothly and they were able to accommodate an early date. Overall a good experience with this company

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Company Response

Hello! Thank you for the review! We are so happy to hear about your satisfaction with our services.

Jon in Brampton
Jon in Brampton
0 reviews Vaughan, ON
10/10

Extra Air Conditioning - a life saver

For years I battled a Hot upstairs and freezing basement - My troubles are over ! I wish I had done this sooner

Ricardo came over to quote the day I called, they installed two days later and he personally supervised the project. Achmet the installer was quick and professional

Great company! Great Product - the best household improvement I have done

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Company Response

Thank you very much Jon for this kind review, it was really nice to do business with you. We are very proud of all of our team members who are exceptional service. We're glad to hear you had a great experience with us! Thank you for choosing The Boiler Shoppe

Arthur D
Arthur D
1 review Toronto, ON
10/10

Arthur D

I wasn't getting enough cooling at home during the summer season, after checking some vendors I found The Boiler Shoppe's team, they were the most knowledgeable, they gave me the right advice on where to relocate the new units to improve their performance, now I have cooling everywhere, and I can't wait to try the heat pumps during winter.
Thank you with all my heart !!!!

1 of 1 people found this review helpful.
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Company Response

Hello Arthur! We are so happy with your satisfaction in our services! Thank you for the lovely review.

Private User
Private User
Private User reviews Toronto, ON
10/10

Successful AC installation

The Boiler Shoppe staff was knowledgeable, efficient and tidy. Special thanks to Patrick for his clear guidance during the estimation and close-out activities. We would recommend this team to others.

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Company Response

Thank you very much for this kind review, it was really nice to do business with you. We are very proud of all of our team members who are exceptional service. We're glad to hear you had a great experience with us! Thank you for choosing The Boiler Shoppe

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Boiler Shoppe

We provide 24x7 service for all your household and business HVAC and Pump needs. The Boiler Shoppe installs products with longevity in mind. This statement might seem peculiar to some; however, we know from experience that with the correct infrastructure and installation, products will perform at optimal efficiency to deliver long service life.

We can ensure this level of quality, as we have close relationships with all the manufactures that we represent. This helps expedite warranty claims and ensure our customers receive the absolute best in class product solutions. We also offer a comprehensive maintenance plan that best suits the appliance and your home comfort needs.

CATEGORIES
Heating & Air Conditioning and Solar Water Heating
SERVICES
Maintenance, Repair, Installations
BRANDS
Amana, Armstrong, Bosch, Camus Hydronics, Daikin, Ecobee, EverRest Extreme Comfort, GeneralAire, Goodman, Mitsubishi Electric, NTI Boilers, Rheem, Superior Pump, vänEE, Viessmann
WEBSITE
https://www.theboilershoppe.ca
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.