Ordered and paid deposit in Feb 2021. Was told 8-12 weeks, which we were fine with. The end of July still no word on the install, and nothing from the sales rep. I reached out and the rep told me the delay was due to the lumber shortage (for a steel door). Finally got an install date of Aug 18. Was called an hour before the install time and told it was cancelled. When finally installed, they drilled a hole in the door surround, making it open to rain, wind, snow. The door itself is very nice, the only reason I gave it a 3 for satisfaction, other than that, the customer service is terrible.
- Approximate cost of services:
- $2,500.00
- Company Response
Thank you for taking the time to share your experience, we're sorry that it did not go smoothly. If there are any outstanding issues that either need repairs or reordering please get in touch with our service department so they can take the appropriate action to resolve this for you.