Had windows installed and noticed a defect in one. Representative came and said a part needed to be ordered. No problem so far. Nine months have gone by and problem has not been fixed. First part was broken; three appointments were cancelled for various ridiculous reasons. Next visit, glass was cut too small. Now apparently the part is in again, but phone representative wont schedule an evening or weekend appointment, wont put me through to someone higher up so that I can speak with someone who can actually help me. I have taken several days off work only to have appointments canceled or parts broken or incorrect. I dont know what to do with this company other than to warm others to stay away. They were quick to take my money for the windows, but very unwilling to accommodate on service ( for there mistakes). Not to mention you can wait up to an hour on hold when you do try to call for assistance.
- Approximate cost of services:
- $7,000.00
- Company Response
Hello Private User, we are sorry to hear about your experience and hope that it is resolved soon. It sounds as if the replacement parts required to resolve the concern with your window is received and we have attempted to book an appointment. In order to avoid further delays, please contact our service department to book the earliest available appointment date and time. We are open Monday to Friday 7:30am to 4:30pm.