All Appliance Repair Gta

Formerly All Appliance Repair
Appliance Repair
Toronto ON M2J 0B7
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HomeStars  >  Appliance Repair in North York  >  All Appliance Repair Gta  >  Unfortunate experience
Private User
Private User
Private User reviews Toronto, ON

Unfortunate experience

All Appliance Repair Gta
M2J 0B7

I had higher expectations based on reviews, and found what I got to be the opposite.

I asked for someone to fix my dryer; it was making loud noise. Technician came on time, but had an unpleasant odour (might be cigarette smoke combined with body odour). I demonstrated the problem to the technician and after listening for 30 seconds, he determined it was going to cost me about $250. He said the parts would cost over $200 and I was shocked, so I googled it with him in the room and found the part online for less than $50! I'm all for a company profiting, but this is outrageous! I asked for a line-by-line breakdown quote for the work that needs to be done prior to paying money to pre-order the parts (which I found suspicious). He said he is waiting on a phone call to get a quote; yet I was under the impression I would get a quote before he left. He then left and charged me for the appointment, also telling me I had to pay an extra 3% for credit card (without telling me in advance). After I paid, he said he will have to charge me again if he comes back for the $70 for labour! Meanwhile, I was told that if I was to act on a quote they give me, I wouldn't have to pay for the initial labour.

I feel it was unfair to charge me $81.20 for listening for 30 seconds and not even giving me a quote before he left! That's like paying for an hour of his time when he was only here for 10 minutes!

Overall, this was a very unpleasant experience and I strongly urge anyone to consider a different service provider.

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Company Response

Thank you for taking time to write to us your feedback. We truly value the information you have provided. Your response is very helpful to provide an experience that meets the highest standards of excellence.