The Gutter Doctor was contacted in September and of the three eavestrough cleaning companies we contacted was the last to provide a quote, taking about a month. It was, however, worth the wait. Technician Jeff called first (as requested), came over and walked around the perimeter with me noting all the problem areas I showed him and then went on the roof and examined the entire system. He then provided a detailed, itemized proposal for work. He was willing to start immediately, but we wanted to think about all the recommendations and associated costs. The following day (a Saturday) we contacted the company (Laura) that we would like a portion of the recommendations done, believing that the bunged up downspouts were responsible for most of the leak as well as overflow problems. Jeff came over Sunday afternoon and did the work we had requested, cleaning and clearing all the gutters, strengthening straps and fastenings, and he did so conscientiously and efficiently. Inside of two hours. We did a hose test on the major systems to check that the plugs were eliminated. As a consequence, I would not hesitate to recommend this young man and the company he represents.
After a heavy snowfall followed by a rapid melt, we found that one of Jeff's recommendations that we did not follow earlier needed fixing,as a bad leak on a downspout from a joint was feeding a large crack in the concrete pad below it. The company immediately notified Jeff who came out immediately and fixed it. As a consequence, I have changed my rating from 9 to 10 stars for this company.