Efficient Home Comfort

Heating & Air Conditioning
Richmond Hill ON L4C 5T3
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88%

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Reviews by rating (past 12 months)

Reviews for Efficient Home Comfort

Average customer rating:
9.3 10 (80 reviews)

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Private User
Private User
0 reviews Markham, ON
10/10

New Doors and Windows

Incredible work by Dustin and his team! Very impressed by the hands on approach Dustin takes to ownership of his company and the professional approach his staff took to complete my home renovation on time. They exceeded my quality expectations; I am very satisfied and will definitely be reaching out for future projects. Thank you!!

Approximate cost of services:
$10,000.00
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Private User
Private User
0 reviews Brampton, ON
10/10

HVAC UPGRADE

Efficient Home Comfort has done a very professional job installing a brand new Furnace and AC at our home. They installed a smart Thermostat & did our Attic insulation as well. The complete job was done as per our schedule with 10 years' parts & labour warranty. Dustin, the owner of this company was very sincere and delivered his service just a couple of days prior to the cold weather setting in this winter. I would like to commend him for his honesty and will definitely recommend others who are looking to upgrade their HVAC system within their budget, utilizing a cost-effective payment-plan.

Approximate cost of services:
$7,640.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Front Door Installation

Don’t waste your time or money. They installed the front door at my house less than a year ago and it already needs to be fixed.

Customer service: After we submitted our deposit we had to plead with them for months for them to finally come to install the door. This was a delay of over 4 months after their original promised date of install. They always say “next week” but never show up and blame it on being too busy. Don’t take deposits then! Brutal. The “owner” Dustin seems like a nice guy but ultimately will leave you hanging time and time again. Not a trustworthy business.

Quality of work: The door is extremely hard to open. It has gaps at the top but it’s too tight in the middle making it super hard to open while not at all weatherproof. The door handle itself is now loose from how hard we have to pull to just open our front door. The bottom weatherstripping on the bottom of the door is already falling apart. I have reached out Dustin and his team over and over and every single time they tell me “next Friday” and don’t show up.

Also a worthy mention, my door was installed in December 2020 but the windows in the door have the stock stamp that says 2004. Meaning they installed 16 year old windows while I paid for a brand new door. Absolute joke of a company. Don’t waste your money.

Approximate cost of services:
$6,000.00
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Company Response

We are extremely heart broken to hear your experience with our company was anything short of excellent. This is the first negative review we have received from any of our door customers in 4 years of business.

We are sorry to hear that after a year your door need some maintanance, however, because we had to cut out a wall in the side of your home and create a brand new opening, the home can shift a little bit within a 12 month period causing us to come back and make some minor adjustments so the door opens and closes with ease (your home is a heritage home over 100 years old, so shifting can happen) this adjustment to the door is a quick 5 minute fix.

As well, we are truly sorry we were late installing the door originally almost a year ago. As we explained we had a ton of delays due to covid 19 with getting materials to Canada. Our customer list was totally backed up because materials were extremely hard to acquire. This caused massive delays for all door companies in the industry that were unfortunately unavoidable and beyond our control. Once we finally got materials, we were in a panic trying to get all the doors done we had fallen behind on. However, we are still extremely sorry for the delays.

In response to the weather stripping at the bottom of the door, sometimes this part can be defective from the supplier, it only takes 1 minute to replace that part and we are truly sorry we werent able to make it out to fix it sooner.

Lastly, your claim that we installed 16 year old windows in your door is completely false, the door we built for you was completely custom made and required the glass to be made from scratch from our tempering supplier. We asked our supplier about the date stamped into the glass on your window and they have notified us this is the date the glass manufacturers started their business. This has nothing to do with when the glass was made.

As always, we stand by all our installations and have never left a customer without being repaired and apologize for having to rebook your repair a few times. We would be happy to come and rectify what needs to be fixed, covered under your warranty of course.

Again we are terribly sorry about the delays and we look forward to fixing the door at your earliest convenience.

Sincerely,

Dustin
Owner, Efficient Home Comfort

Private User
Private User
Private User reviews Toronto, ON
10/10

New door

We just had our new front door installed by Efficient Home Comfort. The new door looks great and changed the whole look of our house. Dustin and the installation crew where all very professional and they delivered the exact look and quality we expected! I definitely recommend them.

Approximate cost of services:
$9,000.00
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Company Response

Thank you for the kind review ! We are happy to hear you had such a good experience with your front door. Let us know if there is anything else at all we can help you with your home in the future.

Management - Efficient Home Comfort

Private User
Private User
Private User reviews Toronto, ON
10/10

New front doors

Dustin was a pleasure to deal with. He promised us beautiful doors.... And he certainly delivered. His team were professional, clean and provided a beautiful finished product. Will definitely use EHC again in the future.

Regards, Salvatore and Daniela

Approximate cost of services:
$6,500.00
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Company Response

Thank you for the kind review! We are overjoyed to hear you had such an excellent experience with our company. Do keep in mind we are a one stop shop for all your home improvement needs.

We also offer,

Heating and cooling
Home renovations
Insulation services
Windows and doors

Let us know if there is anything else we can help you with in the near or distant future!

Thanks again,

Management - Efficient Home Comfort

andrew
andrew
2 reviews Aurora, ON
10/10

Front entry door replacement

Great service and communication. High quality product and fantastic installation team. I highly recommend you connect with Dustin.

Approximate cost of services:
$5,500.00
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Company Response

Thank you for the kind review! Keep in mind we also offer heating and cooling services, and home renovations.

Thanks again for the kind words

Management - Efficient Home Comfort

Private User
Private User
0 reviews Toronto, ON
9/10

Competitive price

Dustin gave us good deal and we received our rebate on time with smooth process. Thank you Dustin

Approximate cost of services:
$1,000.00
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Company Response

Thank you for the kind review gurgeet! We are looking forward to helping you with more home improvements in the near future.

Just to remind you our other services include:
- custom made windows and doors
- home renovations (kitchens, bathrooms, basement renovations)

Private User
Private User
0 reviews Toronto, ON
10/10

Furnace replacement

Efficient Home Comfort is a company similar to Enecare but with better pricing.
Dustin is the man for all your hvac needs! He is reasonable, friendly & professional. Most of important he was always there to answer my questions with thorough explanation prior to buying. Albert the technician was a pleasure to work with. He worked with professionalism & with no supervision required. Cleant the place up after installation. We encountered a bit of a problem since my house is old. But Dustin took care of it & Albert worked it out. No extra charge! Dustin expect my call for the AC soon!!!

Approximate cost of services:
$2,650.00
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Company Response

Thank you for the kind review! We are looking forward to helping you with more home improvements in the near future.

Just to remind you our other services include:
- custom made windows and doors
- home renovations (kitchens, bathrooms, basement renovations)

Sylvia in Aurora
Sylvia in Aurora
2 reviews Aurora, ON
10/10

As promised

Dustin made a next day appointment and Albert showed up and performed exactly what was requested at the price quoted. He even came back to answer an additional question I had.

Approximate cost of services:
$350.00
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Company Response

Thank you for the kind review, we are glad we could help :). Let us know if there is anything else we can help you with!
We also specialize in:
- Custom doors and windows
- Home renovations (kitchens, bathrooms, basement apartments)

Private User
Private User
0 reviews Toronto, ON
10/10

Furnace, AC, Attic insulation & Air sealing

Friendly, quick response and get the job done on time. Would recommend if anyone on the market for their services.

Approximate cost of services:
$10,000.00
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Company Response

Thank you your positive review! We sincerely appreciate you taking the time to write about your experience. Let us know if there is anything else we can help you with regarding your home.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Efficient Home Comfort

Voted Best Company in HVAC, Home Renovations, and Windows & Doors!
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