Elite Appliance Repair

Appliance Repair
Winnipeg MB R2K 1S4
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Appliance Repair
Elite Appliance Repair
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36%

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Reviews for Elite Appliance Repair

Average customer rating:
5 10 (4 reviews)

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Rodrigo Rocha in Toronto
Rodrigo Rocha in Toronto
1 review Calgary, AB
0/10

Not reliable business

It has been a month that they “repaired” my Miele dishwasher, it broke down again after one cycle, and they don’t either repair or refund. They are recommending to buy a new one, but only after charging for the repair. Not reliable business. Greg never calls back, Harry never shows up. Don’t waste your time with this company. It is a typical repair trap.

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Toronto
Toronto
0 reviews Ottawa, ON
0/10

POOR SERVICE

The WORST service experience I have EVER had. I called Elite about a small glass washer repair at my restaurant behind my bar. They said they definitely deal with commercial repairs. A repairman came (Akmal) and said the unit needed a part (the machine is still young - 3 years old). Akmal cut a hose and pulled a part out and cut a host to do it...no issue as the replacement part was going to come. I spoke to a man named Greg who told me that a part would be ordered and would arrive - he would confirm pricing and delivery. I paid Akmal and he went on his way. A couple of days later, Greg spoke to me and told me the price of the part and rough time for expected delivery (roughly 1 week). He said he would contact me about part arrival when he receives shipping info. Fast forward 2+ weeks...I receive an email at 830am from Elite Sales that confirms an appt for THAT DAY at 930am with Akmal. No call, no additional emails, nothing. I am now assuming that the part arrived and somehow, no one called me to tell me this. Luckily, I am available and I run to my business and wait. No repairman. About 30 minutess in, I call Elite trying to find out where the repairman is. I explain that I received a confirmation email for this time and no other call. In the meantime, (while on the call) I also received a follow-up email from Elite asking how my COMPLETED appointment was. Huh? The rep on the phone said she'd check into the repairman's arrival (he's not scheduled this day) and will call me back. In the interim, I forward the email appt confirmation to Elite to show that I received this. Not too long after, I get a reply from someone (no name) that says 'We can't find parts for your unit sir we are very sorry for any inconvenience'. THAT'S IT. No name, no call, they took apart my machine, pulled out a part, cut a hose and kept me waiting for 2+ weeks. THANKS ELITE FOR WASTING MY TIME AND MONEY. Do the right thing and REFUND ME. Do not use this company. Their follow up is completely unprofessional.

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Company Response

Hi , we would like to apologize for your negative experience with our company. We would like to learn more about your specific situation and make things right.We mentioned about the service call over the phone at the time you scheduled the appointment with us and you agreed. If you wouldn't mind give us a call at (647) 490-2019 so we can better assist you it would greatly appreciated. We looking forward to speaking with you and working towards earning back your business. Take care
Edit

lili
lili
1 review Winnipeg, MB
10/10

Dishwasher repair

Dishwasher was not draining drain pump replacement they came and install the drain pump. Very happy with the repair highly recommend

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greg__ries
greg__ries
1 review Calgary, AB

First Review

10/10

fridge leaking water onto floor

My fridge was leaking water on the new hard wood floors. The technician came out and found the drain in my fridge was plugged. He unplugged the drain and removed the ice. The fridge is working great again. Thanks to Greg from Elite appliance.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Elite Appliance Repair

All of Our Elite Appliance Technicians are reliable, dedicated and make it our mission to fix your appliances and have them running smooth as they should, Our Technicians have decades of experience fixing malfunctioning appliances. We can get your broken oven, stove, dishwasher, air conditioner, refrigerator, freezer, washer, dryer, and ...
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