We have an older home (pre-WWI) and needed to replace an approximately 3x4 foot pane of glass in our entry way (casualty of winter) and wanted to put on a new back door that allowed more light into our kitchen.
We had a few people come out, but Mike really stood out from the start with his overall knowledge of the various options while working hard to help us choose the option that was best for us. Price wise, the door (steel, 3 panes, sandblasted with clear border, custom high quality paint) was on par with other quotes and the glass pane actually came in a few hundred dollars under some other competitors.
George (installer) was also excellent, came promptly to measure and did great work.
The pane actually had a manufacturing defect that prevented initial install - George was quick to call Mike who called me and he put a rush on a new pane which was available and installed within the week without hassle.
The door was also challenging - more due to accumulated prior DIY work around the doorway that made a straight brick mould install impossible. George did some great custom framing and vinyl work requiring more effort (a few more hours on the install) but still all done within the initially quoted price.
We had initially wanted a retractable screen which was custom ordered...but again the setup made the simple install impossible. George communicated with Mike who outlined the various options - none of which were ideal. We elected to pass and he removed the full cost of the screen from the invoice without being asked.
Overall great experience - will definitely be calling them out when it comes time to do the windows...and we love the door.