Patchmasters Drywall Repair

We recently decided to update our living room by removing the dated corner fireplace and opting for a sleek, modern look with built-ins. After researching several contractors, we chose Mark from Patchmasters for the job. His fair quote and quick availability, scheduling us within a couple of weeks, were impressive.
Mark's expertise was evident from the start, using steel studs for framing and completing all the finishing drywall work with precision. The project's outcome exceeded our expectations. The attention to detail and the quality of workmanship left us thoroughly impressed.

While we're still in the process of adding shelves, cabinets, and baseboards (as shown in the attached photo of the drywall results), we're already thrilled with the transformation. Mark's professionalism and commitment to delivering exceptional results have won us over, and we're already planning to engage Patchmasters for our upcoming home projects.

There was a decent size hole in my interior wall along with some minor repairs around the house where the puppy had chewed. Mark accommodated our schedule, was on time, polite and was clear with his instructions. He told me to clear the room and not touch the patch work as it needed to dry. The work was done very well, I have recommended him to a few of my friends who have always had a good experience- one of whom had a pretty big ceiling job.

Contacted Mark to do work to repair ceiling after a pillar had been removed. Moved his schedule around to accommodate me, and showed up quickly to do the work. The work he did was average/adequate.

The problem was with how he dealt with an issue that came up during the construction. I had a table near the site which was damaged by him during his work. He didn't believe me. I asked him how best we could solve this issue as to how we proceed. He got upset and left rather than talking it through. He said he was insulted. He did put wood filler on the gouge in the table the next day, but when I asked if he would be willing to compensate me for the damage done, he started yelling and acting rather childish. He refused to take any price off for the damage to the table as he said it was like that when he got there (showed him pictures taken beforehand without the damage to no avail), so I paid him in full to get him out of my hair. I got my ceiling repaired, but now have a table with damage on it.

His main criticism was the table shouldn't have been there, and people normally move furniture. I had moved a few things away but didn't know the radius he needed. I replied he was supposed to be the professional to tell me if his workspace wasn't sufficient before proceeding. Regardless he says he didn't notice doing the damage so wouldn't take responsibility for it.

The main cause I am writing a review is there doesn't seem to be much out there on Mark, as I found nothing when I google'd him before my job. Hope others can read my experience and choose with more information before proceeding.

So to summarize, he can do the work, but hope everything goes well on your project as he does not handle criticism well and doesn't seem equipped to deal with disagreements should they arise. As a KEY WARNING, he's lacking the ability to communicate without getting upset.

Get things in writing and take pictures is a must, but even then doesn't always work with him

Mark refinished our ceiling in the kitchen and dining room it required a number of patches of holes that were created when we changed our lighting fixtures. The actual patches we’re quite well done and we cannot see where the previous holes existed. The reason for the low review is that the overall job was left incomplete and attempts to contact Mark have been ignored following a conversation where he refused two retouch some very rough places in the job. Lighting fixtures were not removed nor were they requested to be removed. He covered them with paper and plastic. He did this for all pendants and for pot lights the result was that both pendants in the kitchen were caked with drywall and fingerprints from oil based sealant when he finished the job. The chandelier in the dining room was also caked with drywall especially the main hanging bolt. Our main request was that he come back to smooth out rough edges that were preventing the pot lights from sitting flush to the ceiling this was caused by the pot lights simply being taped and not pull down. We also asked him to sand down the area around a plate that was left on the ceiling and not removed as it should be. The plate holds our smoke detector and could easily be covered up once the smoke detector was installed but the roughness of the finish around this plate prevented us from reinstalling the unit. Mark refused to touch up either of these concerns. Both of these concerns can be see in the pictures. We are also unhappy with the edges around the ceiling where the ceiling meets the wall. These edges are extremely rough and will require us to do more work ourselves. Mark had spent a great deal of time putting up plastic and laying paper to protect the floors, Walls , Fireplace, appliances and countertops. Partway through the job the plastic started to come down from the ceiling due to the moisture. We have since discovered that Mark stapled the plastic to the walls around the perimeter of the room to keep it from falling. This damage the walls and has not been addressed. And it failed to provide protection to our appliances, countertops,, cabinets, fireplace, and floors.
We originally contacted the job at $1500 but agreed to pay an additional $500 to have Mark seal and paint the ceiling. Mark told us the cost of the oil based paint would be at least $300. When the job was done the ceiling had been unevenly sprayed with a primer / sealer. Mark claims that he never agreed to paint the ceiling.
The job was left a horrible mess due to the plastic being completely ineffective and mark not cleaning up after the job. Drywall dust was thick on the hardwood floor, counters, inside cabinets and on appliances. Think dried drywall compound covered faceplates on lighting fixtures and caked on the bolt supporting the dining room chandelier. Nearly an inch of drywall compound needs to be scrubbed off of the stone fireplace where it meets the ceiling.
I paid Mark in good faith immediately following the job and asked him to come in to touch up the ceiling around the lights and fire detector. We did the massive dust cleanup ourselves. I also questioned him about the ceiling paint. He became angry and left and will not respond to our calls or texts. If you have a patch to fill he might be ok but if you have a larger job where you want a pro to give you a professionally finished product I would not recommend.