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Reviews for Enjoy House Cleaning
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Disappointing service
House & Apartment Cleaning review in
Toronto
- Approximate cost of services:
- $250.00
1
of
1
people found this review helpful.
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- Company Response
Hi Betsy,
Thanks for taking your time to write the review about the experience you had. Again, when you 1st hired us, we gave you an estimate of time/ price based on the size of the house, but explained that time could vary according to conditions of the property and your expectations. You were never over charged, and we never went over the estimated time which was 6-8 man hrs of work. As soon as the team left you called me and mentioned some details were missed and you wanted to bring to my attention, which we offered right away to have the team back right away to fix whatever was missed. You said you didn't want them back because there was no time. Later at night you said you were fixing yourself, and I told you I could be there myself 1st thing in the next morning, and you didn't want as well. Then to make up to you we offered you 30% off, which is something we don't do it, but without hesitation I have e-transfered you the amount, but was not enough, you wanted 30% of the deposit as well. Then few days later you sent us another message asking for full reimbursement of the service, which we have declined, and for this reason you have wrote this bad review to us. I have no fear to admit made a mistake of missing important details on your cleaning, but we offered prompt solution to you. Which I insisted few times to go back and fix.
We are dealing with people that could make mistakes sometimes, not with intentionally, but because there is no perfect business. But the most important is that we never ignored you, overcharged or anything, I gave you support, attention, listened to your comcerns and tried to fix. You were charged by the hours of service you had, and then had 30% of discount based on the details missed on the job since you declined the return 2 times saying you had no time. But you made time for yourself to go back to the property and fix? In our policy which is very clear on the form you have signed prior to confirming your booking, states that you are responsible by checking the service and in case of insatisfaction, flag the team right away so they can fix immediately, or if you cannot be at the property by the time we finish the service, that you have 24 hrs to contact us in cases of any concerns so we can reschedule a return visit because we do not provide any discounts or reimbursements. We are very clear in our negotiations.
Again, our sincerely apologies if you had a fruatrating experience with us. We take every feedback in consideration to improve our services and provide better experiences. We have definitely learned a big lesson after working with you.
Also, I just want to clarify that I have never asked google to delete any reviews, also because google doesn't delete reviews, however, there are also customer policies for reviews and if it's not following their rules they might not post your review.
Fantastic House Cleaners
Renovation Cleaning review in
Hamilton
- Approximate cost of services:
- $145.00
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House cleaning
House & Apartment Cleaning review in
Toronto
- Approximate cost of services:
- $110.00
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Happy day
Toronto
- Approximate cost of services:
- $200.00
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- Company Response
Juliana thanks for your trust. The feeling you have on yiur cleaning day is exactly the feeling we want to provide to our clients, the feeling of happiness, relief, and knowing that we make a difference on your day. Count on us!
Best cleaning service
House & Apartment Cleaning review in
Toronto
- Approximate cost of services:
- $180.00
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- Company Response
Claudia, thank you so much for your trust. it's been a pleasure having you as our client for so long. Count on us to make your life easier, healthier, happier and better.
Home cleaning
House & Apartment Cleaning review in
Toronto
- Approximate cost of services:
- $100.00
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House cleaning
House & Apartment Cleaning review in
Toronto
- Approximate cost of services:
- $90.00
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- Company Response
Ivy thank you for your review! We are super happy to know how you feel about our services!
Consistently high quality cleaning
Duct Cleaning review in
Toronto
- Approximate cost of services:
- $110.00
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- Company Response
Hello Lucy,
Thank you so much for your review! We really appreciate it and we are hapoy to know how happy you are with our services!
Maid service
Renovation Cleaning review in
Toronto
- Approximate cost of services:
- $75.00
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- Company Response
Thank you so much Calvin! You've been with us since the beginning and we are very thankful for that!
More about Enjoy House Cleaning
Founded on 2015, by Joyce de Carvalho, a Mother, Wife and Business Owner.
Enjoy House Cleaning started small, by herself, delivering business cards on door to door and being referred. In 6 months she hired her first employee, and since then the teams keeps growing.
Then in 2016 we started with commercial cleaning, providing services for offices and all the 4 Louis Vuitton Stores in Toronto. 6 Years later, and we are competing with the top big companies in the market, for residential & commercial services with scores above 4.5 Stars out of 5 in reviews. (Google, Facebook, Home Stars, 411.ca)
In 2020 Joyce and her husband Steven became business partners and the company became family operated. Steven is a certified Carpet Technician, and Windows Cleaner. We have also partnered with Home Depot as a Home Service Provider for Toronto & GTA areas.
The main goal of the company, is to use our experience and knowledge to cause a positive impact on people's lives by creating a safe, healthy and clean environment. In 2020, with the Pandemic, our service became essential, and we were able to adapt the company with a Covid-19 Protocol, to keep all clients and staff safe during the pandemic.
Our Mission is Simplify your Life
From the beginning, our mission has been to simplify people's lives by providing a healthy, safe and clean environment for residences or work places. We want to be your peace of mind that everything will be well taken care of, and you will live a less stressful life with more free time to do what you love the most. With our knowledge and experience, we have being able to prove that cleaning is an essential service that everybody needs, and we consider it a privilege to be able to help.
- CATEGORIES
- House & Apartment Cleaning
- PRODUCTS
- Eco-Friendly & Regular
- SERVICES
- Deep Cleanings Regular Cleanings Move in/out & Stage Cleaning Post Construction/ Renovation Office Cleaning Store Cleaning Housekeeping services Customized Cleaning Service
- SPECIALITIES
- Residential Cleaning Commercial Cleaning
- WEBSITE
- https://www.enjoyhousecleaning.com/
- YEAR ESTABLISHED
- 2015
- NUMBER OF EMPLOYEES
- 12
- RETURN POLICY
- If not delivered the standards
- PAYMENT METHOD
- Cash, E-transfer or Credit Card
- LICENSES
- Cleaning Service Master License
- LIABILITY INSURANCE
- Yes
- WORKERS COMPENSATION
- Yes
- WRITTEN CONTRACT
- Yes