James was very helpful and informative, upfront about costs and suggestions. No hidden cost surprises! We would completely recommend and use Dryer Vent Wizard again. It was great to see the before and after pictures, the difference was like night and day. We have never had our dryer vent cleaned in the 4 years we have lived here, and doubt very much that the previous owners did either, so we were pretty sure that this visit would likely cost a little more than just a regular clean. Given the age of the house and our non-regular maintenance, we chose to have the old mylar stuff replaced with metal and a new outside cover installed on top of the cleaning. We never felt pressured to do this and we could have opted not to switch anything out. The cleaning itself didn't cost any more than when we first called for a quote. We have a very long and convoluted venting path that reaches from one end of the house to the other, so our cleaning was a bit more than a house that just vents from basement to outside on the same wall. Drying times are much less and the dryer seems to work better! Thank you James!!