Ideal Fence

Fences & Gates
Ottawa ON K4C 1L7
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90%

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Reviews for Ideal Fence

Average customer rating:
9 10 (10 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

New Cedar fence

We are extremely satisfied wth the service and final product provided by Ideal Fence. From start to finish, they kept us informed. I would use again, and definitely recommend.

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Company Response

Thank for taking the time to leave a review Kevin!

Marquis a.
Marquis a.
0 reviews Ottawa, ON
10/10

Yard fence installation

We are very satisfied with everything about Ideal Fence. The price was competitive, service was excellent, and the product is exactly as advertised. I highly recommend Ideal Fence.

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Company Response

Thank you for taking the time to leave a review. We appreciate it

DA
DA
1 review Cumberland, ON
3/10

New Fence for pool enclosure

Salesperson (Francis) was great and worked with us to find a good product, the estimate was accurate and timelines to start/finish the project were respected. Final product looks good and is what we asked for, but unfortunately came with multiple frustrations.
- When they first started the work, they showed up with a poor hand drawn “plan” although my landscaper gave them a detailed plan.
- The wrong chainlink was ordered and installed (was only spotted by City Inspector), not the install staff.
- Grey brackets were installed (in certain spots) on a black fence and spray painted
- Fence was initially installed way too low in some areas, not allowing for freezing/movement
- Gate initially installed too low, not allowing full opening
- Impossible to reach the owner after leaving messages by both myself and my landscaper on multiple occasions
- Asked for faulty gate lock to be changed, was WD-40’d only, still causing issues today

Hopefully they will improve by having a knowledgeable person on site to make sure things are done right the first time.

1 of 1 people found this review helpful.
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Company Response

Hello Daniel, we appreciate you taking the time to leave a review about your experience with our company. It's disappointing for us to read that we did not meet your expectations, but we always take the feedback very seriously.

We always review the information provided and discuss as a group before responding to reviews, as any responsible contracting company should. I'd like to address your points in order as they appear.

- we don't consider the plans provided to our installers to be of poor quality despite being hand drawn. The scope of work often changes at the last minute when dealing with timelines of other contractors. In your case a landscaper and a pool builder. Time is always of the essence when it comes to installing a fence immediately after pool liner. In the case of your project, changes did occur and we had to adjust quickly.
- this mistake did occur and it was unacceptable. We apologize once again for the confusion, and appreciated your understanding at the time
- high quality aluminum spray paint is commonly used, and regarded as industry standard practice. We were not aware until now that you were not satisfied. We are happy to replace any brackets you see fit. Please contact the office to schedule replacement.
- this issue was addressed immediately when brought to our attention. It's important for us to mention that more often customers prefer an installation lower to the ground, as it was installed in your case. It's still understandable that you wanted this changed, and we did so at your request
- we apologize for this oversight, and appreciated when you brought it to our attention. This was taken care of almost immediately as well
- our owner makes a point of providing his mobile number to all our account partners and customers. Our owner takes pride in answering his phone Daniel, he's very good at it. I'm afraid I have to push back that he was "impossible" to reach. It's possible that there may have been a lapse in returning a phone call, but this is not something he has ever been accused of before. In any case, I'm sorry to hear that this caused you to be frustrated.
- we have no recollection of using WD-40 instead of replacing a faulty gate lock. I will have the office contact you this week to look into this problem.

I hope this information is helpful. Don't hesitate to contact the office anytime if you require follow-up.

HomeStars in Toronto
HomeStars in Toronto
1 review Ottawa, ON
9/10

Fencing problem solved

My neighbour hired Ideal to install some fencing : our adjoining fence was fine so I wasnt involved , once job started the adjoining fence was removed by mistake . After a couple calls I was assured by Mr Cote that an identical fence would be installed and that promise was kept . A mistake was made , they fixed it , cleaned up material and i would recommend them .

0 of 1 people found this review helpful.
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Company Response

We appreciated your response as well Paul. Thank you for the positive review!

Scott G.
Scott G.
1 review Pembroke, ON
10/10

Supply and install fencing

2 gates at 150 feet of fencing. Fast polite and professional workers. Office staff was right on thI mark. Answered any questions promptly and provided quotes for changes made during installation. Great company and solid workmanship. Would highly recommend.

1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to leave a review Scott. We appreciate it!

Steph a.
Steph a.
1 review Ottawa, ON
8/10

PVC fence installation

Had them install 2 gates and finish the end of the yard to close up the existing PVC fence from the neighbors on each side. The end product is great. The initial meeting was quick, easy and on time. The quote was timely and the price was right, when comparing to the 4 others companies we got quotes from. The only issue was the customer service in the middle. The scheduling got moved due to a new scheduling system they had, but was only moved by less than a week. Instructions were to be on site to give instructions to workers at the beginning. Having to coordinate that with work schedules, the company assured me by email that I was the first job of the day and that workers would arrive prior to 830 AM. Called at 10 AM since nobody showed up. Was told they were stuck finishing a job from previous week and that they were wrapping up before coming to our home. Called at 2 PM since nobody showed up. They followed up with the crew and were on their way. Ended up showing up at 330 PM. When dates change and schedules are variable with such installations, it would be wise to manage client expectations and follow up with them when things change. My father, my wife and myself had to coordinate to ensure someone would be here throughout the day for someone to show up (the whole time wondering if anybody would). Final hiccup was the fact that a random person showed up at my place a week later indicating that they were referred by the company to speak with me about my new fence. A heads up would be nice, at least to gauge my own satisfaction. The fact that my address was given out as a customer seemed a little intrusive to me. Regardless of all this, these are only a couple of hiccups. I received little to no customer service from the other companies anyways. This one ended up installing a good product, for a fair price. I still recommend, but strongly recommend they review their customer service practices.

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Company Response

Thank you for the review Stephane. We appreciate you're understanding our delay in arriving on site. Our communication fell short, and we apologize for this. We referred a nearby home owner to view the finished product at your home, because he'd requested a quote for the same. In the future we'll make a point of coordinating this differently. Great feedback!

KateK
KateK
3 reviews Ottawa, ON
10/10

Wooden driveway fence

We had a great experience with Ideal Fence! Communication was easy and clear, from both Francis and Rachel. Their team installed a wooden gate at the end of our driveway, leading into our backyard. It is sturdy, looks good and was exactly what we wanted! Would recommend!

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Company Response

Thank you Kaitlin, for taking the time to leave a review for us!

Martin
Martin
1 review Clarence Rockland, ON
10/10

Wood fence installation

Excellent, polite and flexible. They are very pleasant and refreshing to deal with during the whole installion.

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Company Response

Thank you for the kind words Martin. I appreciate you taking the time to leave this positive review.

sandraetmarco
sandraetmarco
1 review Gatineau,
10/10

Fence

Beau travail , rapide et très satisfaits de la couleur de la clôture ...
Nice work , fast et happy with the pvc color .

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Company Response

Merci beaucoup Sandra et Marco. Nous vous remercions de prendre le temps de nous passer en revue.

Joe a.
Joe a.
1 review Ottawa, ON

First Review

10/10

Fence installation

We are very satisfied with the fence that we purchased from Ideal Fence. All of the employees that we dealt with from sales through to installation were professional and did a very good job. We would like to make specific mention of Francis in sales who was an absolute pleasure to deal with - very knowledgeable and able to provide good solutions to some challenges with our project; very responsive and client service oriented and a really nice person. Our fence looks fantastic and we would not hesitate to recommend Ideal Fence.

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Company Response

Thank you for taking the time to review our company Joe. We appreciate this very much!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ideal Fence

Cloture Ideal Fence is a residential/commercial fence installation company with decades of experience, focused on in-house personnel to ensure quality, fairness, and responsibility.

CATEGORIES
Fences & Gates
PRODUCTS
PVC/Vinyl, Cedar, Pressure Treated, Aluminum, Iron, Chain Link
SERVICES
Fence Installation Fence Replacement
SPECIALITIES
Residential and Commercial
WEBSITE
http://idealfence.ca
YEAR ESTABLISHED
2014
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Mastercard/Visa, Cheque, and e-transfer
MEMBERSHIPS
CFIA- Canadian Fencing Association
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 Years on Installation and Material Warranties Vary. Please ask for more details.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.