Our Toto toilet was plugged and efforts with snaking, plunging, Drano, etc did not work. Turns out that it was a mechanical failure. We called Drain King after reading about them on the Home Stars website. They set up an appointment for us within a day (ours was not an emergency). They booked a time, sent a text reminder and then just before the appointment, they texted a photo introduction for the plumber who was enroute. Michael is a very personable plumber who enjoys being a plumber. He tried but when he discovered that the toilet could not be repaired, he recommended a replacement. We set up a follow-up installation appointment. The cost of snaking the toilet was credited towards the toilet replacement. He delivered and installed a new toilet. It's really great to have found a reliable service provider.
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- Company Response
Hi Jane, we are pleased to hear about your experience. Michael will surely be credited for his good work. We are always here for you! - Drain King Plumbers