I needed an existing gas line extended into my kitchen and hooked up to my new gas stove. While they ultimately completed the work, it was done in a way that the gas stove cant properly fit anymore into the designated space and it juts out into my kitchen space and looks very awkward. Basically - they didn't do the analysis beforehand to see where the pipe should come out from underneath the tiling.
All they had to do was move the pipe-hole over like 6 inches and all would have been well. When I asked them to correct it they said they didn't have time and maybe later and had to leave. I contacted them a couple of times after to give them a chance to come in and fix the error, but they ignored my messages.
- Company Response
we're sorry to hear this. but moving that pipe 6" over needed extra work because there were ducts on the way in the basement that needed to be moved in order to move the gas pipe 6" over, we went through everything regarding that with you and we ended up agreeing on the way it was. you sent us a message after 3 months threatening us that you'll write us a bad review on Homestars if we dont come back and do the job for free and this is not the way we operate our bussiness. we work with honesty and dignity, you can read our other customer's review to realize that.