Vinca Landscape

Landscape Contractors & Designers
Vancouver BC V6P 6G5
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Reviews for Vinca Landscape

Average customer rating:
9.1 10 (20 reviews)

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Dannia in New Westminster
Dannia in New Westminster
1 review Vancouver, BC
10/10

Japanese maple tree re-planting

The spring of 2020 is definitely a very difficult time for everyone due to the impact of COVID-19 pandemic. We have to face many restrictions and give up many activities. But I felt fortunate and blessed to get one of my important garden work nicely done. For this, I have to express my gratitude to Vinca Landscape and its crew members.
I have a Japanese maple tree grown in a big pot for a few years and I want to move the tree out of the pot and plant it into ground this year. I talked to my neighbour, who is very good at gardening, about this project and she suggested me contact Vinca Landscape. This was in the middle of April, a time that we were at the state of emergency. I was told at the beginning that the work might be scheduled into the coming month due to their difficult schedules, but they didn’t let me wait too long. When their crews were available about 10 days later, they came and got my project done. Later, I realized that to transplant a tree, the best time should be in early spring. So it’s fortunate for the tree to get this completed in April instead of in May. In normal years, it’s probably not very difficult to schedule a project like this. But during a pandemic period, I really appreciate their dedication and professional service. Talking about their professionalism, I have to thank the crew members for taking a good care of other plants near the tree during this re-planting process. The limited space around the tree added extra difficulty to the work but the crew members were so careful and didn’t cause much of damage to other flowers nearby. For the final orientation, the crew did it as I wished, which made the tree nicely fit into the surroundings. When they finished the re-planting, they collected all the garbage and vacuumed the site.
Now the Japanese maple happily grows and brings freshness to the garden. I am glad that I have a professional team done this.

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Company Response

Thank you for your words, clients like you make us keep our strength to continue on these crazy times. The last 2 months have been challenging, to much work + no enough labour force + logistic troubles, but we love what we are doing. We are lucky to be busy and attend lovely families like yours. More than ever we need to work together and be patient with each other, our crew is been working really hard trying to be ahead, we been doing the job of 12 with only 6 installers. I’m sure they will be glad when I show them your commentaries. Thanks Again. Mario Retes

Private User
Private User
Private User reviews New Westminster, BC
0/10

Terrible service and no trust

Mario quoted us a job for $10k and required a $5k deposit up front. After performing only the excavation of a trench and backfilling with soil, he proceeded to bring the wrong trees and then argue that this is what we had asked for, despite the fact that we showed him the existing trees in our yard and told him we wanted the same ones. After returning these trees, he had the gall to back charge us for their return and restocking fee.

We fired him after this and he promised to send us an itemized receipt of the work done to date and provide a refund for the services that were not rendered. After having to chase him down all summer to get the receipt, he eventually sent it to us — and surprisingly, the services rendered equaled the $5k deposit!

When we challenged him on this, he shrugged it off and said that was that, despite us showing him that the cost of the trees alone comprised well over 50% of his quote, and he never supplied them nor planted them.

I would never trust this man again and certainly would never give him money up front for services to be performed. Live and learn, and I hope no one else has to deal with this character.

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Company Response

Hi Jeanette, we are sorry if our services did not meet your expectations.

When we started the working relationship an inspection was carried out, several options were selected, which vary in price, to be within the required budget the client decided to cut the scope of the project, Vinca also authorized some direct purchases with our suppliers using our name to keep the job within the desired budget.

After the client reviewed all of the established options, she chose and signed the work order, which is maintained in our records. Our process included a site and scope review prior to any installation, the customer conducted the review with Vinca prior to installation.

At the time we finished 95% of the project, we received a call from the client about the material of the plants that we installed (yew), the complaint was addressed immediately when the client was available, we found it on the site.

Mario explained to her that the scope of work also mentioned what type of yew she signed to install, she requested to remove the installed yews and to place golden yews instead, this material was not in the specified in the scope of work and had a higher price.

Vinca denied the client's request to remove the previously approved yew trees to replace for the more expensive variety and unfortunately the client extended the conversation until a point that was very offensive, which is when Mario decided to stop the site work and remove the installed materials that were not to the satisfaction of the client.

We understand that a lot can happen in any new projects, and while Vinca Landscape put in a lot of manpower and a horticulturist to make sure the project was carried successfully before this happened we were unable to continue under the circumstances.

The client sent us an email request asking if we can break down the numbers and return the balance, Vinca sends an email using our CRM, but apparently, the information was not received, to which we apologized for the inconveniences, and when we were contacted by email Mario answered the email immediately with the required information for which we maintain records.

Vinca offers to meet on-site to conduct a site audit to clear up any misunderstandings but the customer never responded.

In any industry to reserve any job, companies require a down payment to formalize the operation, and during this time Vinca continued to work on various projects adjacent to the client’s site (neighboring properties) with no issues of this nature.

We regret the client was not satisfied and their expectations not met in regards to the materials selected and approved prior to installation and work performed on their site but we also need to maintain a respectful relationship between both parties.

We are sorry to hear about this review a year after the fact, but please know that our books and doors are open at any time for the client, let us know if you need our help.

HomeStars in Toronto
HomeStars in Toronto
1 review Toronto, ON
10/10

1091 Esquimalt Avenue, West Vanouver

Mario and his team came to do basic landscaping for a new construction site in 2015 and ended up doing all the hardscape and softscape of entire project including the pavers, retaining walls, and gardens. I have hired his crew multiple times since then.

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Company Response

Thank you so much, Robert. We appreciate the review and your comments! We really enjoyed working with you, We look forward to working with you in the future.

Mario,
Vinca Landscape.

Lynsey Dobbie - Growing in the Garden
Lynsey Dobbie - Growing in the Garden
1 review Vancouver, BC
10/10

Various landscape construction projects

Mario has provided construction services for my landscape design projects for the last 5 years. He is always professional and courteous with clients, and is flexible during the design process. The Vinca team's work is always completed to a high standard.

1 of 1 people found this review helpful.
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Company Response

Thanks Lynsey has been a pleasure to work and learn from you these years, your experience and professionalism have helped us to improve our processes.

We really appreciate your support.

Cam Paterson in North Vancouver
Cam Paterson in North Vancouver
0 reviews North Vancouver, BC
9/10

Retaining Wall, Full Yard Hardscape, Irrigation & Lighting

We had a very technically challenging project that firstly needed to solve a structural (engineering) issue, and secondly needed to be aesthetically pleasing.

We contacted a number of potential partners to work with and found It very difficult to find a team who could deliver on both criteria.

Vinca not only came to us with a unique (and beautiful) vision, but also one that gave us the confidence that it would be done properly (i.e., hit the first quality-structural criteria). The project, as planned, lasted several months that in the end delivered a product more visually impressive and functional than we had originally envisioned. When the dust had settled Mario and his team were like extended family.

The Vinca team was both flexible and understanding as we cooperatively troubleshot our way through a complicated set of challenges. Their technical skill, professionalism, and most importantly flexibility and understanding is ultimately what culminated in a job executed to our satisfaction and within our budget.

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Company Response

Thank you so much for your kind words, Cam. We really appreciate you taking the time out to share your experience with us—and we agree, Our crew is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Kurt a.
Kurt a.
0 reviews Delta, ON
10/10

Major backyard renovation.

Major backyard renovation. Mario and his team were fabulous. The project was complicated with not having easy access to the backyard but Mario had a plan..executed the plan with professionalism and proficiency ..the work was done properly, safely and done not only on time but on budget too. We now have a dream backyard.. note..we loved our pool but it was time to change things up.
We could not be happier and could not recommend Vinca Landscape any stronger . They were the best contractors we have had in the 15years of owning our house and plan to use them for a few other projects later this year.

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Company Response

"Awesome clients, awesome project" Thanks for the opportunity.

Private User
Private User
Private User reviews Winnipeg, MB
9/10

Retaining wall and fence. Electrical upgrade to garage.

Overall the service deliver was very good. I just wished that it could have been completed a little sooner. Mario and Carlos were excellent to deal with, always returning calls immediately. I would certainly recommend to others.

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Company Response

Thanks for your review. We will be happy to help you again with any request.

Kelly
Kelly
1 review Calgary, AB
8/10

landscaping. River rock bed and pathway. new concrete sidewalk slab

first crew didn't do what was agreed to on the estimate. Next day another crew came and did everything very well. They were polite and made sure I was happy and satisfied with their work. I'm very happy with the final results. Thank you Mario and 2nd team for the hard work, attention to detail and the nice landscaped yard just in time for my open house.

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Company Response

Thanks Kelly, We really appreciate the opportunity to work with you. Good luck in your open house.

Catherine
Catherine
0 reviews Vancouver, BC
10/10

Landscaping

Vinca did an excellent job on our project. They were terrific to work with and we would highly recommend them to our friends.

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Company Response

It was a privilege to work in this beautiful house. Thanks

gayle
gayle
1 review Vancouver, BC
10/10

Landscaping

Very professional and friendly. Did an excellent job and a great clean up! I look forward to having Mario and his team back in the autumn.

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Company Response

Gayle and her family is that kind of client, we enjoy visiting every year.
We love work at his place.

No See you soon Gayle. Thanks

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Vinca Landscape

Vinca Landscape is a trusted expert in Landscape installation, lawn maintenance, project management and several other outdoor design approaches.

Our mission is simple; to offer high quality, affordability priced unusual landscapes and outdoor living spaces. We use only premium grade nursery stock and materials, to deliver functional designs that surpass expectations. We view ourselves as partners with our clients, our employees, our community, and our environment.

**Technologist and city permits**

**Landscape design**

**Lawn & Property Maintenance **

**Sofscaping**

**Hardscaping**

**Mini excavation of all types (Grading, Hauling, Trenching, Demo, Tree/Stump Removal, etc) *

**New Lawn (Both Synthetic and Sod)

**Drainage system **

**Concrete work**

**Wood fence installation**

**Outdoor showers**

**Outdoor carpentry**

**Landscape light**

**Irrigation system*

**Hot tub installation**

**Water features**

**Fire pit installation**

**Retaining walls**

**Outdoor sound systems**

**Swimming pool installations**


Delivering quality service and affordability to the Lower Mainland

CATEGORIES
Landscape Contractors & Designers
SERVICES
Landscape design Lawn & Property Maintenance Sofscaping Hardscaping Mini excavation of all types (Grading, Hauling, Trenching, Demo, Tree/Stump Removal, etc) New Lawn (Both Synthetic and Sod) Drainage system Concrete work Wood fence installation Outdoor showers Outdoor carpentry Landscape light Irrigation system Hot tub installation Water features Fire pit installation Retaining walls Outdoor sound systems Swimming pool installations
WEBSITE
https://vincalandscape.ca/
YEAR ESTABLISHED
2015
NUMBER OF EMPLOYEES
16
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.