Installation of a vanity, shower and tile floor. Based on overall experience, performance was adequate. Some careless errors and oversights. Customer responsiveness disappears once payment has been made. Would not hire again.
- Approximate cost of services:
- $17,000.00
- Company Response
I sincerely appreciate your feedback and the time you've taken to share your experience with our services. I'm genuinely sorry to hear that your experience with Terra Villa fell short of your expectations, and I want to express my sincere apologies for any inconvenience caused.
Your concerns about careless errors and oversights are taken very seriously, and I would appreciate the opportunity to discuss these specific issues in more detail. It is our commitment to deliver not just adequate but exceptional results, and I regret that we did not meet that standard in your case.
Regarding the customer responsiveness concern, I understand the importance of maintaining communication throughout the entire process, and I apologize if you felt neglected after the payment was made. This is not reflective of the level of service we aim to provide, and I appreciate your feedback as an opportunity for improvement.
If you're open to it, I would like to connect with you personally to address and rectify the issues you've raised. Your satisfaction is of utmost importance to us, and we value your input in helping us improve our services.