Fresh Cleaning Service

House & Apartment Cleaning
Oakville ON L6M 3J1
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

92%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winnerBest of 2019winner

Reviews for Fresh Cleaning Service

Average customer rating:
9.4 10 (60 reviews)

Sort by

kbrennan
kbrennan
1 review St. Albert, AB
10/10

Home cleaning- full house

Our cleaner from Fresh did an excellent, detailed job. We were especially impressed by the bathrooms.

Was this review helpful?
Company Response

Thank you so much for this feedback! We really appreciate you taking the time.

Shanny1612
Shanny1612
1 review Edmonton, AB
10/10

Personal Home Cleaning

Great attention to detail! Very satisfied with the work done. I have recommended Fresh to all my busy mom friends!

Was this review helpful?
Company Response

Thank you! We appreciate it so much.

May in York Region
May in York Region
3 reviews Newmarket, ON
0/10

Move-In Clean

I contacted Fresh Cleaning Service to do a move-in clean last week of a single detached home. We have a severe cat allergy and the previous owner had cats. Speaking to Kara, a 5-hour clean was recommended based on the size and state of the home. On the date of service, one cleaning lady was sent to clean the home. The date of service was 2 days prior to our move-in date.

When I came the following day to inspect the premises, there was still dust on the walls in the living room, none of the kitchen cabinets, drawers, or countertops had been cleaned (there was a dead fly still in the cupboard), the inside of the fridge and freezer shelves and debris in the drawers, the top of the fridge was dusty, the chair rails on the main level were dusty.

My credit card had already been charged for the clean when I contacted Vanessa regarding my concerns. Vanessa told me they could have the same cleaning lady come to finish the job, at the hourly rate the following week. In the meantime, we moved into a dirty home.

In turn, I was blamed for the incomplete clean because I followed their recommendation for a 5-hour cleaning limit.

Fresh Cleaning Service provided an unacceptable and substandard move-in clean. For any high stakes cleaning jobs, I would look elsewhere.

Was this review helpful?
Company Response

Hi Maysann-Yee.
While we appreciate your review, it is both misleading, and incomplete. We simply could not get the home all done in the 5 hour limit you gave us. We didn't even get to the walls or the kitchen because of this limit. On top of that, your husband was there, told us what to clean, and was extremely happy when we left with the job done.

We gave you a quote for 5-7, never 5 hours, based on the size and condition of your home(We have the quote available to look at). Our cleaner did the very best she could with the inadequate amount of time you allowed her, based on your budget. If you had allowed for the 5-7 hours you were quoted, the entire job would have been completed.
We offered to finish the job, but you wanted us to do that for free. That's simply not a fair expectation or request.
We are sorry you are disappointed, but we would have been happy to complete the job had you increased the time/budget allowed for us to do so. We are unwilling to work for free.

Victoria
Victoria
1 review Chestermere, AB
10/10

House Cleaning

Fresh Cleaning Service is prompt, efficient, friendly and professional. The cleaners are trustworthy and exceed my expectation every time.

Was this review helpful?
Company Response

Such kind words Victoria, thank you. Your home is a pleasure to clean each and every time. Thank you for your continued loyalty.

kellie.frith
kellie.frith
1 review Airdrie, AB
10/10

House cleaning

Amazing company! My home always exceeds my expectatations after a cleaning day! The cleaners are professional, reliable and trustworthy. Would highly recommend to friends and family or anyone looking for a home cleaning service.

Was this review helpful?
Company Response

Thank you so much Kellie, our staff love cleaning your home every other week, they LOVE your pup, and we love dealing with you in the office. We appreciate your business.

Tina N.
Tina N.
1 review Calgary, AB
10/10

House Cleaning

Excellent job would recommend to family and friends! Super easy to book in and very flexible scheduling!

Was this review helpful?
Company Response

Thanks so much Tina! We appreciate you taking the time to review Fresh.

breedonaldson
breedonaldson
1 review Airdrie, AB
10/10

Whole house clean bi-weekly

I am so happy with the detail and live coming home from work to a clean house. I have pets and the ladies are great with them! Highly recommend!

Was this review helpful?
Company Response

Thank you Bree! It's our pleasure to hang out with the pups on your biweekly clean. :)

dj
dj
1 review Calgary, AB
10/10

Service

Home cleaning (bathrooms, floors). The girl who was sent over was awesome! I will definitely be recommending them.

Was this review helpful?
Company Response

Thank you so much for your review! We appreciate it.

rebecca
rebecca
1 review Calgary, AB
10/10

House cleaning

My house was sparkling clean when I got home! It made my whole day! Thank you Fresh

Was this review helpful?
Company Response

Thanks Rebecca! We appreciate it.

David
David
1 review Oakville, ON

First Review

10/10

Home cleaning

Great company, very thorough with great customer service! I’ve always come home to an amazingly clean house.

Was this review helpful?
Company Response

Thanks so much David, we love working with you too.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fresh Cleaning Service

Fresh cleaning services is a cleaning company dedicated to providing our clients with the best cleaning services. From Calgary to Edmonton to the GTA, and their surrounding areas, we deliver the best possible results for all of our clients.

Our fully licensed and insured professionals specialize in residential cleaning. We're proud to be Canada's most detailed cleaning company.

For commercial clients, we will happily clean your office so it reflects the professionalism of your company. Our staff will follow a clean checklist to ensure a complete clean. Use us as your commercial cleaning company and you won't be disappointed.

CATEGORIES
House & Apartment Cleaning
SERVICES
Residential Cleaning Home Cleaning Commercial Cleaning Move Out Cleans Move In Clean
WEBSITE
https://www.freshcleaningservice.ca/
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
30
RETURN POLICY
100% Satisfaction
PAYMENT METHOD
cash, credit
LICENSES
Yes
MEMBERSHIPS
Cleaning for a Reason
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.