Empire Tile & Flooring

Tile & Stone Contractors
Toronto ON M1J 3N3
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Empire Tile & Flooring
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88%

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Reviews for Empire Tile & Flooring

Average customer rating:
9.3 10 (20 reviews)

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Private User
Private User
Private User reviews Toronto, ON
8/10

Ensuite tile of floor and around the tub.

The owner did everything to get the job done.His assistant had a poor time handling several jobs at several locations.He asked for more than the original quote!.On his second trip to our house he got lost and was delayed getting to us at his stated time.In spite of the several delays,the final job looks awesome.

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Company Response

thank you for the review.
We had taken the liberty to advice Nick on his time and his performance. We do apologize if it has caused any inconvience but we are happy you have been given a great job at the end.

We will apply future discounts to any of your projects to insure a 100% satisfied customer.

Zena
Zena
3 reviews Toronto, ON
10/10

Master bathroom renovation

I couldn’t be happier with my new master bathroom. David has provided and excellent customer service during my reno, from arranging for electricians to plumbing and drywall. David made sure that everything was done up to my satisfaction and he provided excellent suggestions and advise throughout the work. I’m glad that I chose Empire Tile & Flooring, and I will continue to use their service in the near future.

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Company Response

thank you for the review !

we will be happy to do further buisness with you

Bain Ave
Bain Ave
3 reviews Toronto, ON
10/10

Bathroom floor and shower with curb

David tiled our bathroom floor as well as the shower floor and curb. David was very professional, very communicative, his work is great, and the price is reasonable. Would use Empire Tile again!

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Company Response

thank you kindly! hope to do buisness again

Roman
Roman
2 reviews Vaughan, ON
0/10

Never Again

Hired this individual for complete shower remake turn key project. He delayed project by 2 months and total financial damage with all the work that went into it is $12,000 and counting since recently we discovered that he poured his mortar mix along with plastic tools into toilet and sinks to save a trip downstairs so those pipes are full of cement now, plus we found marble and cement chunks down the shower drain that he built and the toilet opening in the same room where he was working, and it doesn't look like coincidence.

He overused 20% of tile that we got extra, and would inform us of the issues after he has finished the installation so we would have no option but to go ahead with it or go and buy more materials so he can re-do when he has time.

Speaking of time, David's punctuality is very bad, He can show up for 30 mins and disappear for weeks with excuses like - my truck broke down, wheel fell off, punctured tires, skiing trips, not in the mood, helper bailed and many many more.

Every wall on the shower is crooked, tiles are not connecting and not straight, different size seams all over the place. Our primary glass bearing wall has 1/2 inch play between top and bottom corner. He blames the walls, but he was the one to dismantle the old shower and prepare the base and walls for the new one as per the agreement, see the copy in the pictures attached.

He overcut faucet holes by double the recommended size even though it says on the faucet no more than 3/16, he did half inch, so the chrome trim cannot hide the cut outs. As a solution, he offered to cover it with silicone, right in the middle of the tile. So we had to hire another contractor to fix it.

All cut lines are not aligned straight, corners are broken off and tile seams look like they were cut with chisel.

Improper trim around the window and its sticking out by quarter inch, even though he been told numerous times to make it seamless, so now we have to re-do the window at extra cost.

He pushed up the drywall ceiling in one side by half inch, so now it has to be patched and repaired at extra cost.

He was informed numerous times to improve and speed up to fit into our timelines, instead, he went on skiing trips to another province and sometime take weeks to put 6 tiles on a wall, especially when he got half of the money.

Do not trust plumbing job on your shower if you hire him, he uses really low skilled labor, the plumber who came over from him had no clue how to connect pipes to a faucet valve. We had to find own plumber and pay extra, even though the whole project was a turn key project. He managed to get into an argument with the plumber and suggested that we fire the plumber.

When you point at issues, he says he doesn't care how things look as long as it meets the "code" its ok with him and if we want it fixed, we would need to pay again for him to fix it. Though the code stated the bare minimum acceptable quality.

There are always excuses of any sort, but it is never his fault, he never took responsibility for any damages or poor quality work that he made.

All my other contractors refused to work with him in the same house because he keeps damaging their work, there are massive holes on the newly finished walls that he left by kicking the doors, throwing his tools around when he is angry and even managed to damage newly finished 9ft ceiling, as well as left deep dents on hardwood floor which was covered with ram board at all times.

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Company Response

Thank you for your reply.
This is inaccurate and already has been reported.
We do not condone buisness ANYWAY you've mentioned.
If we poured cement down your drains you would have a bigger issue than you are claiming. You've had drywallers pour down your drains since day one .

We released ourselves from your project because of your verbal abuse, and your unwillingness to trust a professional.

We did not frame your bath we only installed tile. You knew of everything and we have proof of it all.

You're at the point of harassment and will be reported.

David G. from Thornhill
David G. from Thornhill
5 reviews Toronto, ON
10/10

IMPRESSIVE, HONEST, PROFESSIONAL

Needed a professional to clean up a previous job, a mess left by someone else. Empire Tile responded. Specifically, I heard from "David". Had never met him before. When I did, I immediately knew that he was someone who knew what he was talking about. He's sincere, honest, willing to help, understanding of a budget and committed to getting the job done - correctly. A great worker. Highly recommend him!

0 of 1 people found this review helpful.
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Company Response

Thank you kindly for the review. Highly appreciated

Always happy to do business with you

Natalia in Toronto
Natalia in Toronto
3 reviews Toronto, ON
10/10

Foyer tiling

David and team are extremely knowledgeable and supportive throughout the process, from the initial ideas to helping to find the right design.

My 140 year old home has no straight corners or flat surfaces, but he still managed to do a great job!

Thank you

0 of 1 people found this review helpful.
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Company Response

Thank you kindly !

We did our best for your satisfaction.

Happy to be there for your future projects!

Private User
Private User
Private User reviews Toronto, ON
8/10

bathroom

David is very dedicated and takes pride in his work and price was very reasonable.

0 of 1 people found this review helpful.
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Company Response

thank you for the review. what could we have done to get a perfect score.

Private User
Private User
1 review Toronto, ON
10/10

Tiling the entreway and the bedroom

He has done several projects at our place and we're in love with David! We are impressed by the quality of his work (detail-oriented, knowledgeable) and the way he manages his business (always on time, reliable, honest, proactive, great communicator, on top of the project).
We are so happy to have found him. We greatly recommend David and his company Empire Tile & Flooring.

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Company Response

thank you kindly for the review. always happy to help !

Private User
Private User
0 reviews Aurora, ON
10/10

Front entrance and powder room flooring

We were extremely satisfied with David’s craftsmanship, professionalism, and the rapport that he developed with us as his client. David is detail-oriented and hard working. His greatest strength is his strong communication skills. He kept us updated on a regular basis about: his forecasted days of work, objectives for each day, and estimated times of arrival. We would highly recommend Empire Flooring .

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Company Response

Thank you so much for the kind words. Will be more than happy to return for future projects.

thank you!

LLT from Toronto
LLT from Toronto
0 reviews Toronto, ON
10/10

Bathroom floor and shower tiles

A leaking shower into the room below prompted my getting four quotes from different companies. David's approach struck me as most sensible, informed, and believable. Examples of his previous work and reviews provided more assurance that he could match his tiling skill with an equally good design sense. Once hired, what impressed me further was his forensic and diagnostic techniques as well as his approach to future construction so that problems would not arise in the future. David then assures the quality of his work with his own guarantee, but also that of a third-party insurer. When it comes to waterproofing, that type of assurance with insurance provides good peace of mind.

During the process, we encountered several unforeseen hiccups involving plumbing associated with the bath, but then also with the tile supplier, and then my own change of mind. Not only did David roll with the punches, he volunteered again and again to help solve matters with suppliers, call in favours, and perform tasks outside the normal remit of the job. Most importantly for any client, he kept my job at the top of his priority list and did not turn into the type who, when the job leaves the realm of the expected, starts to disappear to service other jobs or begin new ones.

Finally and so importantly, the quality of the tile work is very high. Grout lines, difficult cuts, perfect joints and slopes matter to him. Epoxy and caulking perfection matter. One of my mid-project decisions involved a shift from large tiles to what amounted to a thousand hand-cuts of glass tile. Not a peep of complaint or reduction of quality workmanship in the endless constancy of cutting and setting, which extended the duration of the job measurably. Indeed, the quality rose with the complexity. He appreciates new challenges but will tell you clearly when something is not possible or isn't something he is comfortable attempting. If he isn't comfortable with it, then no one else should be.

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Company Response

This is a very kind review. Thank you Thomas for the review. Please contact me soon as I've been trying to get ahold of you. Thanks again for being a great customer.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Empire Tile & Flooring

We are a licensed and insured business----
Specialising in shower systems, tile installations and other flooring materials. All labour and materials meet and exceed ANSI Ontario standards

Empire Tile & Flooring offers
*Free estimation
*Demolition & full cleanup + disposal
*All sorts of tile & flooring material - Ceramic, Porcelain, Marble, Travertine, Subway, Mosaic, Metal, Laminate installation
*Repairs
*DIVERSE !!!- We work with multiple brands giving you the best within your budget. Schluter , Wedi, Laticrete, Ardex and tons more.
*Professional advice and installation for a happy customer

We are servicing the GTA area

CATEGORIES
Tile & Stone Contractors and Bathroom Renovation
BRANDS
Schluter , Wedi, Laticrete, Ardex, Prova
WEBSITE
https://www.instagram.com/empiretileflooring/
PAYMENT METHOD
Check, Cash, E-Transfer, Credit Card (Visa)
LIABILITY INSURANCE
Yes
DIPLOMAS
Certified through Schluter Ardex and Prova
WRITTEN CONTRACT
Yes
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