Empire Tile & Bath

Formerly Empire Tile & Flooring
Tile & Stone Contractors
Toronto ON M1J 3N3
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91%

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Reviews for Empire Tile & Bath

Average customer rating:
9.4 10 (26 reviews)

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Mike
Mike
1 review Oshawa, ON
10/10

Tile installation

I had Dave come in to redo a complete master bath reno for me and all i can say is WOW. Combined with the knowledge he has mixed with the patience and the ability to understand and view what was needed to make this vision come to life, by far the best installer that i have ever had the pleasure of dealing with.
I will continue to use Dave for all my tiling needs.

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Company Response

thank you for the kind words. always a pleasure working with you Mike

Cherline
Cherline
0 reviews Toronto, ON
10/10

Bathroom Renovation

David does excellent work! He is respectful of your home, has great customer service skills and an awesome design sense. I will definitely refer David to friends and family. My bathroom looks like something from a design magazine! Thanks David!!

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Company Response

Super kind review. we try our best to satisfy and continue to. thank you again. We felt welcomed.

DJ in Toronto
DJ in Toronto
0 reviews Toronto, ON
10/10

Great work every time !

We have worked with David for many projects and the quality of his work is always amazing. He takes his time to lay out the tiles and to make sure everything is level. He does a clean job and is very attentive. Highly recommend!

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Company Response

thank you so much for the review. I enjoy building showers for you guys

Private User
Private User
Private User reviews Milton, ON
9/10

Tile installation

David did the tile installation in out powder room and laundry room.
He was able to explain the process, how long it will take and anything involved. He was punctual, worked hard and was friendly. We were happy with the tiling job and will consider him for future installations.

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Company Response

thank you for the good review. is there something we could have done to get the full 10 stars

Private User
Private User
Private User reviews Toronto, ON
10/10

Bathroom tile

David did the tiling in our bathroom renovation recently (a combination of 1” square mosaic tile and large format terrazzo). It was a complicated job but we were satisfied with David’s work. He cares about his work and is very good at communicating/ keeping us informed throughout the process. We will definitely work with him again in the future.

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Company Response

thank you kindly for the review. Always happy to do business

Private User
Private User
Private User reviews Vaughan, ON
10/10

Powder room

We hired David to do our powder room and we couldnt be happier. Any questions we had he answered in great detail, he was punctual, and super friendly. Our powder room has never looks so good. We highly recommend him.

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Company Response

thank you for the review ! happy to help and happy to make your life more beautiful

keep us in the loop for any future work

Private User
Private User
Private User reviews Toronto, ON
8/10

Ensuite tile of floor and around the tub.

The owner did everything to get the job done.His assistant had a poor time handling several jobs at several locations.He asked for more than the original quote!.On his second trip to our house he got lost and was delayed getting to us at his stated time.In spite of the several delays,the final job looks awesome.

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Company Response

thank you for the review.
We had taken the liberty to advice Nick on his time and his performance. We do apologize if it has caused any inconvience but we are happy you have been given a great job at the end.

We will apply future discounts to any of your projects to insure a 100% satisfied customer.

Zena
Zena
3 reviews Toronto, ON
10/10

Master bathroom renovation

I couldn’t be happier with my new master bathroom. David has provided and excellent customer service during my reno, from arranging for electricians to plumbing and drywall. David made sure that everything was done up to my satisfaction and he provided excellent suggestions and advise throughout the work. I’m glad that I chose Empire Tile & Flooring, and I will continue to use their service in the near future.

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Company Response

thank you for the review !

we will be happy to do further buisness with you

Bain Ave
Bain Ave
3 reviews Toronto, ON
10/10

Bathroom floor and shower with curb

David tiled our bathroom floor as well as the shower floor and curb. David was very professional, very communicative, his work is great, and the price is reasonable. Would use Empire Tile again!

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Company Response

thank you kindly! hope to do buisness again

Roman
Roman
2 reviews Vaughan, ON
0/10

Never Again

Hired this individual for complete shower remake turn key project. He delayed project by 2 months and total financial damage with all the work that went into it is $12,000 and counting since recently we discovered that he poured his mortar mix along with plastic tools into toilet and sinks to save a trip downstairs so those pipes are full of cement now, plus we found marble and cement chunks down the shower drain that he built and the toilet opening in the same room where he was working, and it doesn't look like coincidence.

He overused 20% of tile that we got extra, and would inform us of the issues after he has finished the installation so we would have no option but to go ahead with it or go and buy more materials so he can re-do when he has time.

Speaking of time, David's punctuality is very bad, He can show up for 30 mins and disappear for weeks with excuses like - my truck broke down, wheel fell off, punctured tires, skiing trips, not in the mood, helper bailed and many many more.

Every wall on the shower is crooked, tiles are not connecting and not straight, different size seams all over the place. Our primary glass bearing wall has 1/2 inch play between top and bottom corner. He blames the walls, but he was the one to dismantle the old shower and prepare the base and walls for the new one as per the agreement, see the copy in the pictures attached.

He overcut faucet holes by double the recommended size even though it says on the faucet no more than 3/16, he did half inch, so the chrome trim cannot hide the cut outs. As a solution, he offered to cover it with silicone, right in the middle of the tile. So we had to hire another contractor to fix it.

All cut lines are not aligned straight, corners are broken off and tile seams look like they were cut with chisel.

Improper trim around the window and its sticking out by quarter inch, even though he been told numerous times to make it seamless, so now we have to re-do the window at extra cost.

He pushed up the drywall ceiling in one side by half inch, so now it has to be patched and repaired at extra cost.

He was informed numerous times to improve and speed up to fit into our timelines, instead, he went on skiing trips to another province and sometime take weeks to put 6 tiles on a wall, especially when he got half of the money.

Do not trust plumbing job on your shower if you hire him, he uses really low skilled labor, the plumber who came over from him had no clue how to connect pipes to a faucet valve. We had to find own plumber and pay extra, even though the whole project was a turn key project. He managed to get into an argument with the plumber and suggested that we fire the plumber.

When you point at issues, he says he doesn't care how things look as long as it meets the "code" its ok with him and if we want it fixed, we would need to pay again for him to fix it. Though the code stated the bare minimum acceptable quality.

There are always excuses of any sort, but it is never his fault, he never took responsibility for any damages or poor quality work that he made.

All my other contractors refused to work with him in the same house because he keeps damaging their work, there are massive holes on the newly finished walls that he left by kicking the doors, throwing his tools around when he is angry and even managed to damage newly finished 9ft ceiling, as well as left deep dents on hardwood floor which was covered with ram board at all times.

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Company Response

Thank you for your reply.
This is inaccurate and already has been reported.
We do not condone buisness ANYWAY you've mentioned.
If we poured cement down your drains you would have a bigger issue than you are claiming. You've had drywallers pour down your drains since day one .

We released ourselves from your project because of your verbal abuse, and your unwillingness to trust a professional.

We did not frame your bath we only installed tile. You knew of everything and we have proof of it all.

You're at the point of harassment and will be reported.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Empire Tile & Bath

We are a licensed and insured business----
Specialising in shower systems, tile installations and other flooring materials. All labour and materials meet and exceed ANSI Ontario standards

Empire Tile & Flooring offers
*Free estimation
*Demolition & full cleanup + disposal
*All sorts of tile & flooring material - Ceramic, Porcelain, Marble, Travertine, Subway, Mosaic, Metal, Laminate installation
*Repairs
*DIVERSE !!!- We work with multiple brands giving you the best within your budget. Schluter , Wedi, Laticrete, Ardex and tons more.
*Professional advice and installation for a happy customer

We are servicing the GTA area

CATEGORIES
Tile & Stone Contractors and Bathroom Renovation
BRANDS
Schluter , Wedi, Laticrete, Ardex, Prova
WEBSITE
https://www.instagram.com/empiretileflooring/
PAYMENT METHOD
Check, Cash, E-Transfer, Credit Card (Visa)
LIABILITY INSURANCE
Yes
DIPLOMAS
Certified through Schluter Ardex and Prova
WRITTEN CONTRACT
Yes
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