My furnace is only one year old and under a maintenance and service plan. However, that plan was taken over by the finance company. When my furnace went out during the coldest part of December, I had a very hard time getting calls through and people to come and look at it. I had no heat. After 2 weeks of service people from various companies, I was lucky to get a supervisor from Echo Solutions-James. He listened to me, examined the problem, and came up with a solution that 5 other furnace companies did not offer to me. He and Suzanne came and spent all the time needed (most of a day) to fix it, and tidy up other inadequacies left by other installers, making my furnace work, be more efficient and be safer. I felt a weight lifted after the aggravation I had been through. They were very knowledgeable, professional, polite and understanding. I would highly recommend this company, and thank them for their work.