M.D. Appliance Installation Ottawa

Appliance Repair
Ottawa ON K2B 7X9
Write a Review
Write a Review
HomeStars
Appliance Repair
M.D. Appliance Installation Ottawa
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

84%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for M.D. Appliance Installation Ottawa

Average customer rating:
9.3 10 (15 reviews)

Sort by

Hadi in Toronto
Hadi in Toronto
1 review Ottawa, ON
0/10

Installation problem not accepted by the company

We had a GE dishwasher installed by this company. The installation cost around $230 CAD. On the day of installation, the dishwasher door was making a loud noise on opening and closing. The technicians that installed the appliance were unable to figure out the source of the noise. They told me the noise is probably coming from the door hinges. A few days later, I placed a service call with GE (the appliance is under warranty), and a GE technician came to inspect and determine if the appliance has a defect. The GE technician realized that the noise was caused by INSTALLATION PROBLEM (I have a written report), because the door was not making a noise when the dishwasher was removed from the cabinet.

I called MD Appliance Installations again and asked them to send a technician to fix the issue. Their technician came on November 18, 2021. He only spent 15 MINUTES in our house. He did NOT bother to remove the dishwasher from the cabinet to detect the source of the noise. The only thing he did was: open the dishwasher screws, move it slightly inside the cabinet (less than 1/2 inches), and tell me "your cabinets are too tight". I can't accept this answer, because we had another dishwasher installed in the same spot with no mechanical problem. Yes, there can be very tiny differences in size between dishwashers, but a PROFESSIONAL installation job is supposed to rectify such issues. Otherwise, did I just pay $230 for a couple of screws to be tightened?!!!

I asked the MD Appliance Installations technician for a refund in case I found another company that was able to resolve the issue. He told me that I should talk to their manager, and immediately called him. The manager refused to talk to me. I do not appreciate this unfriendly and unresponsive attitude from the manager.

The source of the noise is the door springs and/or pulleys hitting the cabinet wall. In the long run, this will cause damage to the mechanical parts of the dishwasher's door. Therefore, if I don't get this noise fixed right now, in the future I will also have to pay for repairs caused by the bad installation job done by MD Appliances Installations.

Right now I have to contact another appliance installation company and pay another installation fee to repair this issue. If MD Appliances Installations is not willing to fix this issue, I think I deserve a full refund.

Approximate cost of services:
$230.00
Was this review helpful?
Company Response

Hello Hadi,

I am regretful that this needs to be done over a review platform as I offered to personally come out and show you what the issue was. You instead chose not to respond to an email and went on to badmouth us online. The installer happens to be my brother so I answered the call, unfortunately I was not in a position to discuss with you over the phone. Which is why I had emailed you right after he left.

I would also like to clarify that the $230 fee was for delivery, installation, parts and removal of the old unit.
please do not mislead people as the machine is functioning properly. The issue lies with the tight cabinet not the functionality.

As you stated, there was a noise coming from the hinges while the unit was pushed in and secured.
Normally this is caused by a very tight fit. Sometimes the hinge guard just needs some time to be able to adjust and lose the friction.
This was also explained in the email communication that we had prior to our visit after the service tech was there.
In your email, you mentioned that there was no noise while the service tech had the dishwasher out of the opening. He stated it was installed incorrectly, that the hinge was rubbing on the hose, and then instead of adjusting, just slid it right back in.
Seems to me that this Warranty tech didn't do anything to assess the situation and then will go on to claim his site visit fee from the manufacturer who will blindly pay it.

Here is your exact email below.

""Hi Katie,

I am following up on the installation of the GE dishwasher (purchased from CAS). The dishwasher was installed by your technician on October 27. On the day of installation, the dishwasher door was making a loud noise while opening. Your technician told me that he was a bit “surprised” by the noise, but he said it will go away soon. Since the noise didn’t go away, we called GE for a service call (the dishwasher has a one year warranty). Today the GE technician came to inspect the dishwasher. When he pulled out the dishwasher, the door was not making any noise. But when he put it back, it was again making the noise. It turns out the dishwasher is not properly installed (the GE technician wrote this on his report). The problem is that the door springs rub against something (possibly the water pipe).""

As you can see in the last line of your email, the service tech couldn't tell you what was actually wrong and assumedly blamed my installers and said "MAYBE" the water pipe? As an experienced installer the sound of the hinge rubbing on the wall or the sound of the hinge rubbing on the water pipe are two pretty different sounds.
One that an experienced technician should know.

This was my response to your email, and we sent a tech out at no charge to verify what I figured to already be the issue.

""My experience with GE dishwashers is that they require a wider cabinet than other models hence why the unit didn't make any noise when out of the cabinet.

It's doubtful the springs are rubbing on the hoses.

Please set up a call for Aaron to go look.
Warranty techs go to is to blame install so they get paid fir the trip instead of fixing the issue.""

That being said, I believe that the issue lies with the cabinet being tight. And due to company policy, we do not modify or alter cabinetry unless its a minor thing. The dishwasher you previously had in the space was probably not as bulky as the GE you had us install. Your suggestion of my installer sitting there and sanding the wall to your cabinet until the hinge no longer rubs is completely out of the question.

One way or another, I believe this complaint/review was completely unwarranted.
You could have responded to my last email after you followed my installer from your home swearing at him and we could have dealt with it. You chose not to.
That being said, I will most definitely not be refunding you due to the way that you went about this.

We are a small business and and we do our best to accommodate clients regardless of the situation. Giving a refund due to a minor issue is something we have done and continue to do in order to appease our client base.
But, We also give respect to all clients and expect the same in return. Unfortunately, this is not something that has been reciprocated from you.

Thank you.

Tim in Mississauga
Tim in Mississauga
1 review Mississauga, ON
10/10

Bosch washer & dryer installation

I highly recommend M.D. Appliance to anyone who needs help with the installation of new appliances, I have had this company do two separate installations for me and both times they handled the job with ease and the utmost professionalism. I would not hesitate to use this company’s services again as they are definitely skilled at what they do, they make the work that they preform look easy & to me this is the true sign of a PRO!
Thank You,
Tim Pitre


Tim Pitre

Approximate cost of services:
$225.00
Was this review helpful?
Company Response

Hey Tim!
Thank you for your great review. It is always appreciated and we love hearing the feedback from our clients.
If you need anything else in the future, Don't hesitate to call on us!
Thanks Again!!

zoltar in Embrun
zoltar in Embrun
2 reviews Embrun, ON
10/10

Dishwasher Installation

Highly recommend M.D. Appliance. They have installed a dishwasher for us this year and last year gas stove, washer/dryer and gas line for our backyard barbeque. They do a great job, leave no mess, arrive when they say they will. I just wish I had more things that needed to be installed so I could get them back again.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Thank you so much for the excellent review. It was our pleasure to help you out again.

If you need anything else going forward, please let us know. If you know of anyone else that is looking for installations, please feel free to pass along the information.

Thanks again!

10/10

Hood Fan Installation and Fridge Water Line

These guys are real professionals and very efficient.
The above done in approximately one hour.
We will certainly recommend to friends and builders.
They also repair and install washers, dryers etc...

Janet and Paul Goulet in Stonebridge

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Thank you so much for your review. We appreciate any and all referrals.
Just one correction though as we do not do repairs, However we do have a service company that we highly recommend as well.
Let us know if you need anything else going forward.
Have a great evening!

J.W. in Ottawa
J.W. in Ottawa
0 reviews Ottawa, ON
10/10

Kitchen hood instalation

Very impressed with such great service. People who knew what they were doing and were so pleasant in doing it. Would recommend their service to anyone. A very provisional operation.
Thanks

Approximate cost of services:
$305.00
Was this review helpful?
Company Response

Thank you so much for the excellent review. We strive to give our clients the best service experience and are glad to see it's working.
Don't hesitate to give us a call should you require any other appliance installation help.
Thank you

Carol from Ottawa
Carol from Ottawa
8 reviews Ottawa, ON
10/10

Washer/Dryer Installation

I am completely satisfied with the service provided by this company. The service was professional, prompt, and extremely fast. The cost of the installation was fair. I am impressed by the website and technology this company uses to provide client services such as advance estimates, arrival alerts, payments and receipts. I highly recommend this company

Approximate cost of services:
$170.00
Was this review helpful?
Company Response

Thank you so much! You were a pleasure to work with!
Don't hesitate to call us in the future if you require any other installation help!

Yunchuan in Toronto
Yunchuan in Toronto
2 reviews Toronto, ON
10/10

Install range hood to replace Overhead Microwave Oven

Not only the lowest quotation, MD did great job. Fast, clean and professional. Took away all garbage made me peace of mind. Definitely will recommend to friends. very satisfied!

Why must need 30 words, it is unfair to a non-English speaker.

Approximate cost of services:
$192.00
Was this review helpful?
Company Response

Thanks Yunchuan!
We appreciate the review.
We strive to privide a cost effective service and friendly approach.
Also, we appreciate any and all referrals!
Thanks again!

Denise in Kanata
Denise in Kanata
1 review Ottawa, ON
10/10

Over the range microwave installation

MD appliances were punctual efficient clean and pleasant. Would recommend to anyone wishing to have appliances installed. They were excellent Madi in the office was really helpful in finding a suitable time for the installation.

Approximate cost of services:
$150.00
Was this review helpful?
Company Response

Thank you Denise.
Was our pleasure assiting you guys in the installation of your new OTR. I'm glad we were able to get this one done right and venting to the outside as opposed to back in.
If you have any questions or concerns feel free to call us!

Doug in Greely
Doug in Greely
1 review Ottawa, ON
10/10

Installation of Gas Stove

Our new gas stove arrived much sooner than expected. We contacted MDApplianceInstallation and they were able to set up an install date that was perfect for us. Maddie was great at letting us know when things would happen. Mike and Devon were fantastic. They were easy to talk with, explained everything; and did a great professional job. We felt very confident in what they told us and in the work that was done. Can't say enough nice things.

Approximate cost of services:
$285.00
Was this review helpful?
Company Response

Hey Doug,

Thanks for the kind words. You guys were great as well!
We can't thank you enough for the great review as word of mouth is huge in a business's success nowadays.
Please reach out if you have any questions or need assistance with any of your other appliances.

Larry O in Nepean
Larry O in Nepean
1 review Ottawa, ON
10/10

Installation of Dishwsher

Outstanding work on a very busy and messy Day.

It was a busy, icy, Friday and the company fell behind their schedule because of travel time and messy roads. The office manager kept me updated and when they arrived they did their job cheerfully and very professionally. They cleaned up their work and left me feeling very good about contracting it out to them. I highly recommend them!

Approximate cost of services:
$186.50
Was this review helpful?
Company Response

Much appreciated Larry! We will be more than happy to help you out in the future!
Enjoy your holidays!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about M.D. Appliance Installation Ottawa

Home Appliance Installation We install all Kitchen and Laundry Appliances. We are committed to providing quality and personal installation services. We guarantee all work completed so you can rest easy knowing that your appliances have been installed properly and you will be fully covered in the event of any malfunction. ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Appliance Repair pros in Ottawa?