Moverunner Ltd

Moving & Storage
Mississauga ON L5A 4C4
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Reviews for Moverunner Ltd

Average customer rating:
9.7 10 (75 reviews)

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Andrew G
Andrew G
0 reviews Toronto, ON
10/10

Great experience!

I had a great experience with Moverunner! Michael visited my home, took stock of all my belongings, and provided me with a fair quote that ended up being very close to the final price, despite the fact that weather conditions on the day of our move (mid February) were atrocious, and hence more time was required than originally anticipated. Our movers were punctual, polite, and professional. There were A LOT of boxes and furniture to be moved and many stairs to be covered, but the movers worked tirelessly until the job was done.

I would recommend taking the time to clearly label all of your boxes and furniture with respect to their destination in your new home, as this made things a lot easier for the movers to decide how to organize themselves. The few things I did not have time to label caused a little confusion, but this is on me.

Altogether the experience was great, and Ann was there at every step of the way to make sure we understood the process. Top marks to Moverunner! I hope I don’t have to move again for MANY years, but if I do, they will be my first call!

Approximate cost of services:
$2,300.00
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Company Response

Thank you Andrew for taking the time to write this review for us and for your kind words about our men. You and your wife were a pleasure to do business with and we hope you are very happy in your new home.

Ekta in Toronto
Ekta in Toronto
1 review Brampton, ON
0/10

Recent move - horrible experience

Ann and Michael were very nice but we were told that they had movers who were full time employees who could speak English well. When the movers arrived they were in a budget van. The only person that spoke English was the driver. We were told moving carpets would be placed on the ground, which was never done and the movers tracked thick mud into our home that we were moving from on our stairs and all over our wooden flooring. Michael had told me they would take a part and reassemble bedroom furniture but the movers insisted that we take a part the bedroom furniture and then refused to reassemble it. We were told that we would be paying for the service from
Start to finish and not an hourly rate. We were surprised when the movers gave us a bill for only 8 hours of service in which they miscalculated and only had moved us for 7 hours 1pm-8pm. They left abruptly, they were rude and they broke our crib base the sauder bolt. I had told Ann but she never got back to me. They also damaged our wooden staircase in our new home. I had written confirmation of 6 wardrobe boxes and only received 4 to use.

Overall, I would not recommend Moverunner and would recommend going with a bigger company. I chose to work with them because they were a local Canadian company and I was impressed by Michael’s list of promises that were never delivered

Approximate cost of services:
$1,100.00
1 of 1 people found this review helpful.
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Company Response

Dear Ekta, I took sick right on the day of your move and did not get back to you. My sincerest apologies. I have left a message on your cell phone. When you call me back we will make amends to you to your satisfaction. I am going to forward your information to our insurance adjuster to repair the damage. I have spoken with our customer and we are repairing the crib and the damage to the stairs. The overcharge was a misunderstanding. She did not account for the travel time that is included in every estimate. We are doing a monetary compensation for the cleaning. We have sent the money to cover the full cost that Ekta paid to have her floors cleaned.
Follow-up to resolution of difficulties : During Covid-19 it has been difficult to replenish some of our supplies and we ran low on floor runners and therefore paid for the full cleaning.. There was a misunderstanding about the beds. On the day of the move, when Ekta called me, I sent the crew back to reassemble this. Ekta threw out the crib, so we did not have the opportunity to fix it. As far as we can tell, we have resolved these issues, and regret that the move did not go perfectly. We have always and will always respond to a customers issues immediately. In most instances, our customers interact exclusively with the crew chief. The crew chief on this move was a native born Canadian who speaks English as well as you and I do. Beyond that, Toronto is one of the most culturally diversified city in in the world and it is considered to be this, because of the hard working immigrant population, many of whom came here without knowing English. Over time, they all learn our language and during this process, they deserve to work and feed their families. We would hope that all Canadians, new and old, would feel the same way.

Vivek in London
Vivek in London
1 review Oakville, ON
10/10

Moving was seamless

There were a few glitches with the movers on the ground, but Ann and Michael went out of their way to turn that into a phenomenal experience. Pre, during and post the move, Ann was there for us to make us feel comfortable. All the items arrived on time, and in good shape. They were extra careful in ensuring that no wall, no floor got scratched.

Thank You Ann and MoveRunner!

Approximate cost of services:
$140.00
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Company Response

Thank you Vivek for taking the time to write this review for our Company. All the best to you and your family. We hope you enjoy your new home.

Tina K
Tina K
3 reviews Mississauga, ON
10/10

Move for my parents

Hi Ann,

Thank you for the making the move the easy part! You helped with a double move and in both instances it was smooth. We have had bad experiences in the past - so we were a little worried but you have a great team who knows how to do their jobs and avoid damages to belongings. It was seamless, thank you to all!

Approximate cost of services:
$1,000.00
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Company Response

Thank you Tina, it was a pleasure working with both you and your parents. Take care, Ann.

our new apartment in Etobicoke
our new apartment in Etobicoke
1 review Toronto, ON
10/10

Our new apartment

We just moved from our home to our new apartment. My wife is undergoing treatment right now and the house was too big to take care of. Moverunner was referred to us by our friends and we were really impressed with their care and concern for our situation. Our move went very well. Thank you.

Approximate cost of services:
$2,175.00
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Company Response

Our thoughts and prayers will continue for you and your wife.

Alfie In Etobicoke in Toronto
Alfie In Etobicoke in Toronto
0 reviews Toronto, ON
10/10

Alfie In Toronto

Thank you to Moverunner for a very good move. I moved from our family home to a bungalow and they made it as easy as possible. The 3 men commented that we were very well packed and prepared. Thank you to all the involved personnel.

Approximate cost of services:
$1,582.00
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Company Response

Thank you Alfie for taking the time to write a review for us. We are so happy when everything can go smoothly on moving day. All the best to you and your family.

Orangeville family in Toronto
Orangeville family in Toronto
0 reviews Orangeville, ON
10/10

Orangeville Family

I recently moved with Moverunner and I wanted to thank them for their wonderful service. The men were polite, friendly, and very careful. As a Real Estate Agent, I have referred many of my clients to them as well. They have all reported back to me that they were also very pleased with their moves.

Approximate cost of services:
$1,200.00
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Company Response

Thank you for your review and for continuing to refer your clients to us. We really appreciate help with this. We hope you are very healthy and happy in your new hope. Ann

Our Last Move in Mississauga
Our Last Move in Mississauga
0 reviews Mississauga, ON
10/10

Our Last Move

Thank you for a very excellent move. My friend Sid referred me because his move went so well. The crew was professional and very careful. We had a very heavy piano and they delivered it to our new home with the 4 men taking great care. We were charged exactly as promised. We do not plan to move again, but if we do, we will call Moverunner again.

Approximate cost of services:
$1,977.50
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Company Response

Thank you for your kind words. We wish you both all the best in your new home. Ann

Happy In Vaughan in Mississauga
Happy In Vaughan in Mississauga
0 reviews Mississauga, ON
10/10

Happy in Vaughan

Hi Michael and Ann, Thank you for a very successful move. Dave and I are very happy in our new home. Your crew made the whole move comfortable and as stress free as possible. It was reassuring to be treated with respect and courtesy throughout the whole moving process by all concerned.

Approximate cost of services:
$881.40
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Company Response

Thank you for taking the time to write this review for us. Please enjoy your new home. Ann

Our New Condo in Greely
Our New Condo in Greely
0 reviews Mississauga, ON
10/10

Moving Day

Thank you for a terrific move. The crew was great. The gym equipment was very heavy, but after we dismantled it, they carefully moved it. They commented that we were very well packed and that helps them. Thank you to Ray and his men.

Approximate cost of services:
$1,378.60
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Company Response

Thank you for taking the time to write this review for us. We hope you are very happy in your new condo.All the best to you and your family. I will pass on your kind words to Ray and his crew.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Moverunner Ltd

We move household goods across Ontario for our customers. We do partial and full packing and unpacking services. We use public storage facilities for our customers and deliver to storage and deliver to their new homes. We come to your home and leave you with a free, no-obligation written quote ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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