I could not be more happy with the service and product I found at Oakville Sewing Centre. I walked in this past winter with the intention of doing some research on machines. Linda was so helpful when I explained what I wanted the machine for that I purchased one that day with zero regrets. She explained the quality of the machines they sell and showed me a few models that all sounded amazing. I left with a used machine that only cost a fraction of what it would have cost new (8-10 years old). She guaranteed the quality of the machine and the quality of the service it had received from their in-house technician; and told me that if I EVER had any issues with it I was to call her. I did end up having one issue after a few hours of use. Linda helped me troubleshoot over the phone and established (of course) that it was operator error rather than a mechanical issue. Better service than I would expect from just about any store. I trust this store and would go all the way to Oakville from downtown Toronto to go there again and would recommend anyone buying a machine (esp. newbies who don't know what they need!) to buy it here.