Appliance Repair Expert

Appliance Repair
Mississauga ON L4W 4T7
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Appliance Repair
Appliance Repair Expert
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57%

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Reviews by rating (past 12 months)

Reviews for Appliance Repair Expert

Average customer rating:
6.3 10 (369 reviews)

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Khush
Khush
2 reviews Kitchener, ON
0/10

Unprofessional company take your money with no service

We called Appliance Repair Expert to repair the 5 year old stove with 2 burners not working, other 3 were working fine, technician Shafiq came and said motherboard need replacement and cost us $380, after waiting for a week he replaced the board , but next day all the burners stopped working , called him back , tech didn't show up for booked appointments 2 times, then finally came and said another motherboard need replacement that will cost $380 more. This company offered 90 day warranty on first repair, but they did cover anything. I called the company supervisor or manager but they started hanging up phone on us and later blocked my number, no one get back to us as promised by then from last few days. Their customer service people are in some other country taking calls, and same person becomes customer rep, manager and supervisor. I would recommend everyone to stay away from this company that will take your money without any service.

Approximate cost of services:
$400.00
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Linda Canning from Toronto
Linda Canning from Toronto
4 reviews Etobicoke, ON
0/10

Untrustworthy and Incompetent

This company is NOT to be trusted or relied on. I regrettably hired them to service a leaky dishwasher. Technician diagnosed and replaced pump hose. Several days later, water leakage returned. He came back and tried to replace the pump, this too was not the solution. He said he would return with another part but each time I expected to hear from him he was a no-show! I then called the manager re: my issues, my service was re-booked with same technician who, again, was a no-show!. This nonsense took place for weeks while I continued to wash my dishes by hand. Eventually I received an email from "quality control" manager who blew me off with "we are unable to produce a refund and apologize for the inconvenience and unfavorable experience" !. I suspect this is a typical response that implies "we got your $, thanks very much, were done!" I am out $330 for a non-repair and ended up buying a new dishwasher. I've never experienced a more unprofessional and untrustworthy encounter with a business, it amazes me that they continue to operate. Highly UN-recommend!

Approximate cost of services:
$330.00
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Selvage.Stairs
Selvage.Stairs
1 review Mississauga, ON
0/10

Avoid Appliance Repair Experts

Technician came out on August 29th to look at an issue with our fridge. Said they needed to order parts, and despite repeated calls and promises to follow up, we still do not have a resolution or a fixed fridge. Each time we called and requested to speak to a manager, the call dropped. When we finally did get to speak with a manager, we were told we needed to e-mail a complaint in order to receive a refund. We sent several e-mails without a response. Avoid Appliance Repair Experts, they are not trustworthy and we are out several hundred dollars as a result.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Do not use this company

This company seems to be committing fraud. Similar story to a lot of other reviewers - they took our money to allegedly order parts for our dishwasher and our fridge. We chased them for months trying to get an appointment to actually do the repairs. They would book and then not show up. When we would call their office, they would conveniently drop the call. Stay away from this company. With the amount of money they've taken from people, I hope the police get involved soon.

Approximate cost of services:
$2,500.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Kitchener, ON
0/10

Dishonest unreliable company

Fixed my fridge twice broke a third time month later and they would not come fix for free. I sent complaints but my emails were ignored.

Never again - do not use.

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Windsor, ON
0/10

Repair charge was more than my laundry’s cost

The technician told me to repair for repair over 500 dollar. Then, I decided to buy new laundry with the same payment, but he charged me 130 dollar for checking.

Approximate cost of services:
$120.00
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Private User
Private User
Private User reviews Calgary, AB
0/10

Calgary refrigerator repair

The lights in my 5 year old Whirlpool side-by-side fridge stopped working. I searched online for a repair specialist, and based on their website chose Appliance Repair Experts. I should have looked at their BBB rating first.
They were scheduled to arrived between 9am - 1pm and called 20 min before arrival. So far so good. Two men arrived in a rental car and the younger guy pulled a small tool box out of the trunk. They looked at the freezer then the fridge, fiddled with the switches, and advised that they needed to find parts. The initial $129 + GST callout fee would be applied toward the $285 +GST flat labour fee plus parts later. They would not apply the $30 new customer discount until the final invoice.
Three days later the older one called using a Saskatchewan caller ID to say the freezer light was going to be over $300 and the fridge light $100. I asked him to find a better price and have not heard from him again.
I ordered the fridge light on Amazon for $42 and will install it myself.

Approximate cost of services:
$135.45
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Private User
Private User
Private User reviews Calgary, AB
0/10

Refrigerator Repair

Arranged for fridge repair which was misdiagnosed as a control board. After a second visit, Technician told me to call another company. The other company fixed the problem (fan motor).

Approximate cost of services:
$609.00
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Private User
Private User
Private User reviews Richmond, BC
0/10

DO NOT USE THIS COMPANY!

Hoping that I can save others from having the same troublesome experience I had.

Technician came in June to repair our broken kitchen range hood. Was told they had a 3-month warranty. It broke again a couple days later and I have been calling them EVERY WEEK since then (minus 2 weeks that I was away on vacation) for them to come back. No one answers the phone, or the line "mysteriously" get disconnected when speaking to someone, or they say someone will call me back and they never do. I have also tried emailing and texting with no response. I basically paid over $250 for nothing! I bet they are waiting until Sept to say that the 3-month warranty period is over. DO NOT TRUST! Just pathetic!

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Mississauga, ON
0/10

These people are dishonest...do NOT do business with them

they took a deposit on a part for over $400 and then have not come back. They will not return calls or email now. they provide and email address and then when you send a note, it comes back as not a valid email.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Appliance Repair Expert

WHY CHOOSE US TO REPAIR YOUR APPLIANCE? Appliance Repair Experts is committed to providing excellent service across Toronto, GTA, Ottawa , Edmonton , Calgary and nearby regions. Our punctual and friendly staff will provide budget-friendly repairs. In our decade of experience, we have learned that you can get your appliances ...
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