I am submitting a review for a dryer repair.
The repair was completed fall 2019 in Thornhill Ontario Canada.
The rating is 10 out of 10 (5 for satisfaction and 5 for recommendation)
- Approximate cost of services:
- $250.00
- Company Response
Thank you for your feedback and we are apologizing for any inconveniences. Unfortunately there is a very big miscommunication from your side. We had a 3 way a phone call with you as well as a long chain of emails trying to solve your issue. Prior repair technician explained to you that he can fix the issue, but most likely the issue will come back if parts are not replaced. You agreed just for the repair without parts because you wanted to save money. When issue came back you gave us a call and we told you that you were warned prior repair verbally as well as you had that information on the receipt as well! You were very impatient and hang up the phone on us. Regardless of this unfortunate situation we are still willing to come back and fix your machine, as long as parts are replaced and paid for. Once again we are sorry you are going through this frustration, but if you are not listening to experts advice there is not much we can do.....
Appliance Repair Experts
https://appliancerepairexpert.ca/
1-866-244-6051